Customer Service Representative

Shinhan Bank Canada (SHBC) is part of the global Shinhan Financial Group, one of South Korea's leading financial institutions. At SHBC, we provide a full range of financial services including everyday banking, mortgages and loans - delivered with deep local expertise and global insight.

Join a workplace where your contributions are valued and your professional development supported. At SHBC, you'll be part of a collaborative culture where every voice matters and your efforts directly impact the communities we serve.

The Customer Service Representative (CSR) helps advance our Bank’s market position and financial growth, and establish Shinhan’s presence in the community. The CSR is a strong relationship builder who is able to develop a rapport with new clients and provide
support that will continually improve the relationship and advance our Bank’s presence in the industry.

Key Responsibilities & Accountabilities
• Create a positive “First Impression” by greeting and engaging customers in a range of sales, service and informational conversations
• Proactively promote Shinhan Bank’s products and services by listening to and identifying the needs of customers
• Resolve customer problems and concerns promptly, escalating issues as required
• Provide excellent service to customers to meet their day to day banking needs
• Complete financial transactions; opening/closing/renewing accounts, deposits, withdrawals, bill payments, and other account transactions for customers accurately and efficiently
• Ensure the necessary due diligence is taken to support the accuracy of all customer transactions
• Adhere to control standards, identify and manage the risk associated with the customer relationship, including credit risk, operational risk and financial crime (Fraud and Anti-Money Laundering) Risk
• Manage on reserved cash through currencies possession of Notes and Coins, cash order and shipment, night deposit and brinks deposit
• Contribute to the achievement of branch KPI objectives by meeting or exceeding individual sales goals
• Be knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations
• Identify and refer customers to team members and internal bank partners as appropriate
• Handle clearing services and remittance (inward, outward and internet banking)
• Managing branch supplies and expense budget
• Be responsible for internal control functions, either individually or on a shared basis depending operational requirements including but not limited to compliance, risk, audit, general affairs and other daily operations activities, as may be assigned if deemed suitable or appropriate to perform such tasks.
• Additional duties as deemed necessary

Job Requirements

Education Requirements: Secondary School Diploma is required; Bachelor’s Degree is preferred

Work Experience Requirements: <1 year of experience
• Skilled in assessing new and existing customer’s needs, providing quality advice and recommendations
• Strong interpersonal skills, ability to build quality, long-term relationships with clients
• Advanced word processing and computer skills (Word, Excel, Power Point etc.)
• Strong attention to detail
• Demonstrated skills to effectively organize and prioritize high volume of work
• Strong teamwork orientation
• Legally eligible to work in Canada

Knowledge & Skills
Knowledge of Administration processes, practices and procedures
Risk, compliance and audit mindset
Adaptability & Flexibility
Learning mindset (Continuous learning)
Collaboration & Teamwork
Effective interactive communication
Initiative
Innovativeness
Information/ Data seeking
Attention to detail and quality
MS Office, ERP (Aither)

At Shinhan Bank Canada, we are committed to creating and maintaining a diverse, inclusive and accessible workplace. We believe that a collaborative and diverse team strengthens our organization and reflects the communities we proudly serve. You will be supported and empowered to realize your full potential as we work together to shape the future of banking. Our recruitment process is designed to be fair and inclusive. If you require accommodation at any stage of the hiring process, please let us know - we will work with you to meet your needs.

Only candidates selected for an interview will be contacted.