Publié à l’instant
Customer Service Representative
@ GFL Environmental
Toronto, Ontario
En bref
GFL Environmental is hiring a Customer Service Representative to handle customer calls, emails and web inquiries, resolve complaints, and support dispatch and billing operations. The role requires 1 to 2 years of call centre experience and offers competitive hourly wages with employer-paid benefits and an RRSP/DPSP matching program.
Responsabilités :
- Answer inbound and make outbound customer calls
- Resolve complaints and coordinate missed stops with drivers
- Enter customer data, accounts and payments into systems
- Process refunds and run credit checks on new customers
- Maintain customer service area and assist the office coordinator
Résumé des exigences :
- High school diploma or GED required
- 1 to 2 years of call centre customer service experience
- Proficient in Outlook, Word and Excel
- Strong verbal and written communication skills
- Problem-solving under pressure in a fast-paced environment
Outils et compétences
Source et dates
Site carrière / système de candidatures · paradox
- Date publiée par l’employeur
- 2026-11-12
- Première détection par notre source
- 2026-11-12
- Mise à jour du dossier source
- 2026-11-12
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 1 an(s) et plus |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Secondaire (DES) (exigé) |
| Avantages mentionnés | Régime de retraite, Mieux-être |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
GFL Environmental
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management and soil remediation. Through a strategically located network of facilities across Canada and the United States, GFL’s dedicated, professional team of employees provides local service to more than 4 million households under municipal contracts and to more than 135,000 industrial, commercial and institutional customers. We offer an unparalleled commitment to customer service, reliability and efficiency and maintain an unwavering focus on safety and compliance with environmental and legislative requirements. At GFL, we believe that by providing accessible, cost-effective environmental solutions we will encourage greater environmental responsibility and allow our customers and the communities we serve to be Green For Life. ------------------------------------------------------------------------------------------ GFL Environnement est la seule grande entreprise de services environnementaux diversifiés en Amérique du Nord offrant des services de gestion des déchets solides, de gestion des déchets liquides et d'assainissement des sols. Grâce à un réseau stratégiquement situé au Canada et aux Etats-Unis, l'équipe professionnelle et dévouée d'employés de GFL offre un service local à plus de 4 millions de foyers sous contrat municipal et à plus de 135 000 clients industriels, commerciaux et institutionnels. Nous offrons un engagement inégalé à l'égard du service à la clientèle, de la fiabilité et de l'efficacité, et nous mettons l'accent sur la sécurité et le respect des exigences environnementales et légales. Chez GFL, nous croyons qu'en offrant des solutions environnementales accessibles et rentables, nous encouragerons une plus grande responsabilité environnementale et nous permettrons à nos clients et aux collectivités.
- Abonnés LinkedIn
- 170 621
- Personnes associées sur LinkedIn
- 8 102
- Bureaux déclarés
- 100 New Park Place, Vaughan, Ontario L4K 0H9, CA
- Catégories d’activité
- Environmental Consulting
- Waste Management
- GreenTech
- Autres noms enregistrés
- GFL Environmental Inc.
- Spécialités
- Municipal / Residential Waste
- Industrial / Commercial / Construction Waste
- Construction & Demolition Services
- Used Oil Collection
- Hazardous Waste Management
- Excavation Services
- Shoring & Foundations
- Soil Remediation
- Vacuum Truck Services
- Infrastructure Development
- Recycling
- Organics
- Industrial Cleaning
- HAZMAT Emergency Response
- Landfill Disposal & Diversion
- and Environmental Remediation
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 5 167 778 866
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management and soil remediation. Through a strategically located network of facilities across Canada and the United States, GFL’s dedicated, professional team of employees provides local service to more than 4 million households under municipal contracts and to…
| Champ | Valeur |
|---|---|
| Secteur | Environmental Services |
| Taille | 10,001+ employees |
| Siège social | Vaughan, Ontario |
| Type d’organisation | Privately Held |
| Spécialités | Municipal / Residential WasteIndustrial / Commercial / Construction WasteConstruction & Demolition ServicesUsed Oil CollectionHazardous Waste ManagementExcavation ServicesShoring & FoundationsSoil RemediationVacuum Truck ServicesInfrastructure Development |
| Offres sur Jobsy | 604 |
| Voir la page |
The Customer Service Representative is responsible for delivering exceptional customer service, managing incoming and outgoing customer communications, resolving inquiries and complaints, and providing administrative support to ensure smooth operational workflows and positive customer relations.
Key Benefits:
- Competitive hourly wages
- Comprehensive employer-paid benefits
- RRSP/DPSP matching program
- Career growth opportunities across GFL’s nationwide network
- Employee Assistance Program (EAP)
- “Green for Life” employee perks and recognition programs
Key Requirements:
- High School Diploma or GED required.
- 1 to 2 years of customer service call center experience.
- Proficient in Microsoft Outlook, Microsoft Word, and Excel.
- Strong verbal and written communication, data entry, and organizational skills.
- Demonstrated problem-solving ability and capacity to work under pressure in a fast-paced environment.
Key Responsibilities:
- Provide excellent customer service and professionalism to all customers in person, via telephone, email, or web.
- Answer incoming calls, make outgoing customer calls, and resolve customer questions and concerns within established guidelines.
- Monitor, resolve, document, and report customer complaints, driver route sheets, and call-in sheets; coordinate customer operational issues with sales.
- Communicate clearly and concisely with on-the-road employees to give instructions and assistance, generating call-in work orders for drivers.
- Work with supervisors to ensure missed stops and special pick-ups are completed daily, providing timely and accurate information regarding customer concerns.
- Track customer information, enter data into database, key new/cancelled accounts into the Tower system, and scan contracts for record-keeping.
- Complete verification forms, service agreements, and pricing matrices on commercial accounts; enter new subscription residential accounts into the system.
- Process customer payments by phone/internet, accept cash payments as needed, run credit checks on new customers, and complete customer refund requests.
- Assist in completing the Affirmative Action log for applicants and provide backup assistance for the Office Coordinator as needed.
- Maintain a neat and orderly customer service area, ensuring proper greeting of all visitors.
- Conform in all respects with applicable federal, state/provincial, and local laws, company policies, and supervisory directives.
- Perform other duties and responsibilities as required or requested by management.
#GFLTalent
Journal
Visible seulement par vous. Conservé sur cet appareil, et dans votre compte une fois connecté.