Customer Service Representative

Behind every great restaurant is a team that has its back. At MigMig, that team is you.

Running a restaurant is one of the hardest jobs there is. Owners juggle staff, suppliers, kitchens, and customers, often all before noon. MigMig brings everything they need into one platform: online ordering, table QR ordering and payment, reservations, a point-of-sale register, a kitchen display system, menu management, and a branded website.

Great software is only half the story. The other half is the person who walks an owner through it, earns their trust, and helps them grow. We're looking for that person.

As our Customer Success & Onboarding Specialist, you'll be the first voice our partners hear and the one they come back to. You'll bring new businesses onto MigMig, guide them from signup to their first live order, and stay with them as they grow. You won't just answer questions. You'll shape how every new business feels about MigMig.

What you'll own

Grow the MigMig community

• Find and connect with restaurants, cafés, and food businesses that would benefit from MigMig, from both inbound interest and your own outreach
• Turn conversations into partnerships by understanding each owner's goals and showing how MigMig fits them

Deliver a first-class launch

• Set up each new business carefully, including their profile, menu, taxes, hours, payments, and team, so it's right from day one
• Lead onboarding sessions that take owners from "just signed up" to "first order received" with confidence
• Train owners and their staff on the tools they'll use every day, adapted to how their business actually runs

Be a trusted partner

• Act as the main contact for your businesses, quickly, warmly, and professionally, by phone, email, and chat
• Check in regularly after launch to find new ways each business can get more from MigMig, such as adding reservations, switching on QR ordering, or improving their online menu
• Resolve issues yourself when you can, and pass technical cases to our product team with clear, complete context

Shape what comes next

• Be the voice of our partners inside MigMig, bringing their feedback, ideas, and pain points back to the team
• Help build the guides, FAQs, and onboarding playbooks that make each new launch smoother than the last

What success looks like

• First 30 days: You know MigMig inside out, you've shadowed onboardings, and you've led your first launches.
• First 60 days: You're managing your own group of businesses and bringing in new partners yourself.
• First 90 days: Owners ask for you by name. Your businesses are live, active, and using more of the platform each month, and your ideas are already improving how we onboard.

Why you'll love it here

• Your work has a real, visible impact on small businesses in their communities
• You'll join early, so your ideas shape how a growing platform treats its partners

You'll thrive here if you…

• Communicate in native or fully fluent English, clearly, confidently, and warmly, in both conversation and writing
• Have 3+ years in a customer-facing role such as customer service, account management, onboarding, client relations, or hospitality leadership
• Truly enjoy helping people. You stay patient and calm when an owner is stressed in the middle of a Friday dinner rush.
• Can turn complex technology into simple, practical steps that a busy, non-technical owner understands right away
• Are comfortable starting conversations, building relationships, and turning interest into commitment
• Are very organized and can manage many businesses at different stages without missing a follow-up
• Learn new software quickly and enjoy teaching it to others
• Take ownership. You don't wait to be told what's next; you see it and act.
• Are legally eligible to work in Canada

You'll stand out if you…

• Have worked in restaurants, food service, or hospitality, and understand how a kitchen and front-of-house really run
• Have used or supported SaaS products, POS systems, online ordering platforms, or CRM tools

Don't meet every point? Apply anyway. We care more about your attitude, communication, and drive to help owners succeed than about checking every box.