Customer service representative

Location: Laval, Quebec

Do you possess a practical mechanical mindset, excel at working with measurement units, and want to build a rewarding career with an industry leader? A leading industrial solutions provider is currently seeking a Customer Service Representative to join its corporate head office team in Laval.

Job Summary
As a Customer Service Representative in Laval, you will play a key role within the sales and technical support team. You will be responsible for advising B2B industrial clients, interpreting technical specifications, calculating custom dimensions, and coordinating orders from start to finish. This role is ideal for a proactive professional with an affinity for mechanics, construction, or technical trades who wants to thrive in a collaborative environment in Laval.

Advantages
Benefits
Competitive annual salary between $55,000 and $65,000 depending on your experience.

Potential bonus after one year in the position.

3 weeks of paid vacation starting in your first year in the position.

5 paid personal days per year.

Comprehensive group insurance plan (50% covered by the employer).

Group RRSP with employer matching contribution reaching up to 8% after one year.

Regular daytime work schedule from Monday to Friday (40h/week) with options for flexible arrangements.

Permanent position at the head office offering genuine opportunities for internal advancement.

Responsibilities
Responsibilities
Accurately identify and evaluate industrial client needs via phone and email.

Build sustainable business relationships, advise clients, and coordinate opportunities with outside sales reps.

Interpret and convert technical specs across imperial and metric measurement units (inches, feet, millimeters).

Prepare detailed quotes in accordance with corporate pricing guidelines.

Process client orders, purchase resale products, and coordinate with production and logistics.

Maintain rigorous order tracking with clients and external suppliers.

Perform data entry in the internal ERP system and actively participate in inventory management.

Qualifications
Required Qualifications

3 to 5 years of relevant B2B customer service experience, ideally in a technical or industrial setting (parts counter, mechanics, conveyors, hardware, or construction).

High school diploma (DES) or equivalent completed.

Full proficiency in metric and imperial measurement units (inches, feet, mm) with strong mental math skills.

Perfect command of spoken and written French to serve Quebec clients effectively.

Functional spoken and written English.

Basic computer literacy (email management, basic Excel usage, and capability to learn internal software).

Customer-first attitude, autonomy, teamwork skills, and high attention to detail.

English Requirement Justification
In compliance with Bill 96 language requirements, functional English proficiency is required for this Customer Service Representative position in Laval to enable daily communication with commercial partners located outside Quebec, notably U.S.-based suppliers, as well as to collaborate with staff at the company's branch in Ontario.

Summary
How to Apply
Does this Customer Service Representative opportunity in Laval sound like the perfect match for you? Submit your resume today to [email protected].

Referral Program
Know someone who would be a great fit for this Customer Service Representative role in Laval? Ask about our referral program and earn a cash bonus for any successful candidate recommendation!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.