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Customer Service Representative

@ Ardene

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Laval, Québec

Temps plein
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SIGNAUX

En bref

Ardene is hiring a full-time Customer Service Representative on a 12-month temporary contract, working 9 AM to 5 PM at its Laval head office. The role answers customer emails, calls and inquiries across channels, and acts as the brand representative for over 300 stores across North America. The posting requires perfect English and French, and office presence five days a week with weekend work during busy periods.

Responsabilités :

  • Répondre aux courriels, appels et demandes des clients chaque jour
  • Identifier les besoins des clients et y répondre selon les processus établis
  • Collaborer avec les départements internes pour assurer le suivi des clients
  • Soutenir le service de commerce électronique pendant les périodes achalandées

Résumé des exigences :

  • Bilinguisme parfait en français et en anglais, à l'oral et à l'écrit
  • Expérience en environnement de vente au détail rapide ou en centre d'appels
  • Excellentes habiletés de communication verbale et écrite
  • Maîtrise de Microsoft Word et Excel, bonne dactylographie

Outils et compétences

Microsoft WordMicrosoft Excel
Source et dates

Site carrière / système de candidatures · ultipro

Date publiée par l’employeur
2026-09-11
Première détection par notre source
2026-10-11
Mise à jour du dossier source
2026-11-01

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine40
Horairejour
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, French, Spanish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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ChampValeur
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Description

WHO WE ARE:

We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM.

Results driven, the Customer Service Representative provides flawless customer service to all inquiries received through our different channels.

The Customer Service Representative supports the organization’s efforts to ensure full satisfaction of its customers by providing and processing information in response to inquiries, concerns and requests about products and services, with professionalism and courtesy.

Reporting to the Customer Service Manager, the Customer Service Representative's main responsibilities include, but are not limited to:

  • Acts as the main company and brand representative of Ardene for over 300+ stores across North America;
  • Responds to customer emails, calls and inquiries on other platforms, daily;
  • Identifies customer’s needs and reacts accordingly following established processes;
  • Collaborates with different internal departments to ensure all customer’s needs are taken care of and follows brand guidelines;
  • Assists the e-commerce department during peak periods;
  • Other tasks as required.

WHAT YOU’LL NEED:

  • Must be perfectly bilingual (English and French), written and spoken. Knowledge of Spanish is an asset;
  • Experience working within a fast paced retail, sales and/or call center environment;
  • Exceptional verbal and written communication skills;
  • A positive attitude and a customer focused approach;
  • Strong computer skills including knowledge of Microsoft Office (Word, Excel) as well strong typing skills;
  • Comfortable with assessing customer needs over the phone and via email;
  • Good interpersonal skills and an ability to work independently and in a team environment;
  • Strong leadership skills and able to deliver results;
  • Ability to multitask and perform in fast paced an sensitive situations.
  • Available to work from Ardene's Head office in Laval, 5 days per week (Monday to Friday).
  • Willingness to work on weekends during busy periods.

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