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Première détection par notre source: il y a 29 jours

Customer Service Representative

@ Arsenault

Toutes ses offres

Edmonton, Alberta

1+ ans d’expérience
Postuler
SIGNAUX

En bref

Arsenault is hiring a Customer Service Representative to manage high volumes of tickets and calls, assess customer needs, resolve complaints and provide general administrative support. The role requires one year of customer support experience and an asset in Zendesk and eCommerce or shipping.

Responsabilités :

  • Manage large volumes of tickets and calls
  • Identify and assess customer needs
  • Handle complaints and follow up to resolution
  • Provide accurate information and general administrative support

Résumé des exigences :

  • 1 year of proven customer support experience
  • Strong phone and active listening skills
  • Excellent communication and presentation skills
  • Shipping or eCommerce experience preferred
  • Zendesk experience an asset

Outils et compétences

Zendesk
Source et dates

Type de source non vérifié · manatal

Date publiée par l’employeur
Non fourni
Première détection par notre source
2026-10-12
Mise à jour du dossier source
2026-10-12

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Expérience1 an(s) et plus
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler
ChampValeur
Offres sur Jobsy21
Description

Job description

Job Responsibilities include:

  • Effectively manage large amounts of Tickets & Calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • General administrative support

Requirements / Experience:

  • 1 year of proven customer support experience
  • Shipping, eCommerce business experience preferred
  • Experience of working on Zendesk will definitely be an asset
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

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