Publié il y a 17 jours
Customer Service Representative
@ Pergolux
Vancouver, Colombie-Britannique
En bref
Pergolux is hiring a full-time Customer Service Representative to handle customer inquiries across phone, chat and email, manage orders and provide first-level technical support. The role uses Zendesk and Shopify and asks for 0-2 years of customer-facing experience. Benefits include health insurance, retirement plan options and paid vacation and sick days.
Salaire :
58 000 $–65 000 $ par année
Responsabilités :
- Handle customer inquiries by phone, chat and email
- Manage order modifications, cancellations and tracking
- Provide first-level technical support using scripts and FAQs
- Coordinate with logistics and warehouse partners on delivery delays
- Encourage customer reviews on Trustpilot and Google
Résumé des exigences :
- 0-2 years of customer service or e-commerce experience
- Excellent written and verbal communication skills
- Ability to multitask across multiple channels
- Eagerness to learn Zendesk, Shopify and order management tools
- Precision in following scripts and capturing case histories
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · ashby
- Date publiée par l’employeur
- 2026-10-23
- Première détection par notre source
- 2026-10-23
- Mise à jour du dossier source
- 2026-10-23
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 0 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Avantages mentionnés | Congés payés généreux, Régime de retraite, Rabais employé |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Pergolux
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
A leading pergola provider & fast-scaling e-com. Increasing quality of life by providing the best outdoor experience.
Description complète de l’entreprise
Our Mission: We increase people's quality of living by providing the best outdoor living experience in the world! From our home country Norway, we provide best value for money pergolas and wintergardens at an affordable price globally!
- Abonnés LinkedIn
- 12 435
- Personnes associées sur LinkedIn
- 226
- Bureaux déclarés
- Schlesische Straße 27, Berlin, BE 10997, DE
- Am Hauptbahnhof 12, Frankfurt, Hesse 60329, DE
- 407 Brookside Rd, Waterbury, Connecticut 06708, US
- Av. Pdte. Kennedy 5600, Santiago de Chile, Vitacura 7650726, CL
- Warpsgrove Lane, Chalgrove, England OX44 7XZ, GB
- 32 Williamson Rd, Sydney, New South Wales 2565, AU
- 4651 e State St, Montclair, California 91763, US
- 9850 King George Blvd, Surrey, British Columbia V3T 0P9, CA
- Goethestr. 9, Schlitz, Hesse 36110, DE
- Catégories d’activité
- Construction
- Home Improvement
- Building Material
- E-Commerce
- Lighting
- Home Services
- Home and Garden
- Heating, Ventilation, and Air Conditioning (HVAC)
- Interior Design
- Outdoors
- Smart Home
- Autres noms enregistrés
- Pergolux
- PERGOLUX
- Spécialités
- E-Commerce and Outdoor Living
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Our Mission: We increase people's quality of living by providing the best outdoor living experience in the world! From our home country Norway, we provide best value for money pergolas and wintergardens at an affordable price globally!
| Champ | Valeur |
|---|---|
| Secteur | Online and Mail Order Retail |
| Taille | 201-500 employees |
| Siège social | Berlin, BE |
| Type d’organisation | Privately Held |
| Fondée en | 2021 |
| Spécialités | E-Commerce and Outdoor Living |
| Offres sur Jobsy | 7 |
| Voir la page |
As a Customer Service Representative, you will serve as the primary brand ambassador for PERGOLUX, delivering exceptional support across email, phone, and chat while managing orders and assisting with technical troubleshooting to elevate our customer experience. At PERGOLUX, we are redefining outdoor living through sleek, smart pergola systems that blend Scandinavian design with cutting-edge functionality. Grounded in our core values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our team operates across 14+ countries with a passion for excellence, continuous growth, and helping customers build the outdoor spaces of their dreams.
What You’ll Do
Deliver responsive, professional assistance across phone, chat, and email to resolve customer inquiries and manage issue resolution per defined protocols.
Manage customer orders by facilitating modifications, cancellations, tracking, WISMO inquiries, and coordinate directly with logistics and warehouse partners to resolve delivery delays.
Build deep product fluency to provide first-level technical support using scripts and FAQs, while accurately collecting data for complex escalations.
Collaborate cross-functionally with sales, logistics, and technical support teams to maintain unified customer communication and meticulous records across Zendesk and Shopify.
Actively gather customer feedback and encourage positive brand reviews on platforms such as Trustpilot and Google to inform continuous service improvements.
What You’ll Bring
0–2 years of experience in customer service, e-commerce, or related customer-facing roles.
Excellent written and verbal communication skills with a strong empathetic, customer-first approach.
Ability to multitask efficiently across multiple communication channels in a fast-paced environment.
Strong adaptability and eagerness to master systems such as Zendesk, Shopify, and order management tools.
Precise execution in following troubleshooting scripts, capturing case histories, and escalating complex inquiries when necessary.
Benefits
Comprehensive health insurance coverage.
Retirement plan options.
Paid vacation and sick days.
An international, collaborative work environment that values creativity and innovation.
Professional growth opportunities in a rapidly scaling e-commerce company.
Team culture & events including team-building activities, seasonal celebrations, and after-work gatherings.
Employee discounts on all PERGOLUX products.
Comfortable workspace with complimentary snacks and beverages.
How to Apply If you are excited to build your career with a global leader in outdoor living, explore opportunities on the PERGOLUX Career Page or connect with us via PERGOLUX LinkedIn.
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