Customer Service Representative - North York

Are you eager and excited to start a new job as a Customer Service Representative? Randstad Canada is currently hiring for one of our esteemed clients specializing in sports apparel customization & retail experience technology connecting consumers with authentic products & engaging customization experiences (managing order processing, sales pricing, and customer service inquires)

The ideal candidate will provide Customer Service for designated site, business segment or clients. Manage accounts in terms of order processing, order follow up, sales order pricing, on-time deliveries, complete order fulfillment. Act as liaison between Commercial (Sales), Operations and Client.

Location: North York
Schedule: Monday to Friday, 8:30am - 5:00pm
Pay Rate: $25/h

Responsibilities:

-Activities and duties will vary depending upon the functional area assigned. Activities may include, but are not limited to:
-Manage accounts in terms of order processing, order follow up, sales order pricing, on-time deliveries, complete order fulfillment.
-Provides customer service regarding company's services and/or products.
-Identifies customer's needs and determines appropriate action
-Investigates and resolves product/service/billing complaints professionally and tactfully, collaborating with relevant departments.
-Uses a CRM or equivalent system to keep track of customer queries
-Uses an ERP to enter and track the status of orders
-Champions customer needs and follow up on customer inquiries.
-Principal liaison for Commercial for the customer base.
-Support all aspects of service to the customer including, but not limited to: price quotes, technical and product recommendations where applicable
-Initiate and implement initiatives which improve customer service and responsiveness.
-Coordinate with Logistics and Operations on capacity planning and scheduling for open orders.
-Proactively communicate supply chain issues and provide alternatives.
-Provide responsive order management support including order entry, expediting, and shipment information to customers.
-Collaborate and back-up team-members when workload makes this necessary.
-Partner with Commercial to assist in achieving sales goals.
-Work closely with logistics/operation/production teams or search in the system for tracking/shipping information in order to provide it to our customers

Advantages
-Competitive Earning Potential: Make up to $21/hr.
-Weekly Pay schedule: Predictable income direct-deposited every single Friday.
-Day-1 Benefits: Direct access to health, vision, and dental insurance via Randstad Canada.

Responsibilities
-Activities and duties will vary depending upon the functional area assigned. Activities may include, but are not limited to:
-Manage accounts in terms of order processing, order follow up, sales order pricing, on-time deliveries, complete order fulfillment.
-Provides customer service regarding company's services and/or products.
-Identifies customer's needs and determines appropriate action
-Investigates and resolves product/service/billing complaints professionally and tactfully, collaborating with relevant departments.
-Uses a CRM or equivalent system to keep track of customer queries
-Uses an ERP to enter and track the status of orders
-Champions customer needs and follow up on customer inquiries.
-Principal liaison for Commercial for the customer base.
-Support all aspects of service to the customer including, but not limited to: price quotes, technical and product recommendations where applicable
-Initiate and implement initiatives which improve customer service and responsiveness.
-Coordinate with Logistics and Operations on capacity planning and scheduling for open orders.
-Proactively communicate supply chain issues and provide alternatives.
-Provide responsive order management support including order entry, expediting, and shipment information to customers.
-Collaborate and back-up team-members when workload makes this necessary.
-Partner with Commercial to assist in achieving sales goals.
-Work closely with logistics/operation/production teams or search in the system for tracking/shipping information in order to provide it to our customers

Qualifications
- ERP experience required
- Previous experience working in a customer service and order fulfillment role
- Operate in fast pace, high volume apparel or manufacturing environment preferred
- Experience with Microsoft Office Applications

Summary
Eligible candidates must have a clear criminal record check. Apply online or send an email with your resume to [email protected]

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.