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Customer Service Specialist - London, Ontario

@ Voyago

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London, Ontario

19,50 $/hTemps partiel1+ ans d’expérience
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SIGNAUX

En bref

Voyago is hiring two part-time Customer Service Specialists at its London, Ontario Logistics Centre to book non-emergency patient transfers. The role takes inbound calls, books trips accurately, and handles customer concerns in a fast-paced setting. The posting states $19.50 per hour, with afternoon, evening and weekend availability required.

Salaire :

19,50 $ de l’heure

Responsabilités :

  • Receive calls and book non-emergency patient transfers
  • Price transfers and enter orders accurately
  • Provide customer service and de-escalate concerns
  • Authorize credit cards for current and future transfers
  • Coordinate bookings for special events

Résumé des exigences :

  • English communication skills
  • High school diploma or equivalent
  • 1-2 years logistics or call centre experience
  • Proficiency in Outlook, Word and Excel
  • Open availability for afternoons, evenings and weekends
  • Emergency Telecommunications graduate (asset)

Outils et compétences

Microsoft OutlookMicrosoft WordMicrosoft Excel
Source et dates

Site carrière / système de candidatures · workable

Date publiée par l’employeur
2026-11-08
Première détection par notre source
2026-11-09
Mise à jour du dossier source
2026-11-09

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Expérience1 an(s) et plus
Horairejour, soir, fins de semaine
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
FormationSecondaire (DES) (exigé)
Domaines d’étudesEmergency Telecommunications
Avantages mentionnésMieux-être, Aide au transport en commun

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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ChampValeur
Offres sur Jobsy120
Description

Voyago is hiring 2 part-time Customer Service Specialists, to fill existing openings, for our Logistics Centre in London, Ontario.

Your Role

Reporting to the Call Centre Supervisor, you are responsible for receiving calls and booking trips accurately and efficiently for our non-emergency Patient Transfer Division. You must also provide a high degree of customer service in a fast paced environment.

Primary Responsibilities

Operations:

  • Coordinates bookings and prepare customer correspondence for special events
  • Complete FT Customer Service Specialist Shifts
  • Ensures dispatch operations are in accordance with established standards
  • Completes order entry accurately
  • Price transfers/fares accurately

Customer Service:

  • Provide a high level of customer service
  • Provide response times
  • De-escalate customer concerns

Administration:

  • Authorizes credit cards for current and future transfers

Requirements

Your profile

  • You are able to read and communicate in English effectively
  • You have a High School Diploma or Equivalent
  • You have 1-2 years of Logistics or Call Centre experience
  • You have the ability to work independently
  • You have excellent problem-solving skills
  • You have the ability to multitask and shift priorities as needed
  • You are proficient in Microsoft programs such as Outlook, Word and Excel
  • You are an Emergency Telecommunications Graduate (an asset)
  • Must have open availability to work afternoons, evenings, and weekend. Th expected hours would be mostly afternoons or late evening during the week, and all hours during the weekend.
  • Weekday shifts between 10:00 a.m. and 2:00 a.m., and weekend shifts between 6:00 a.m. and 10:00 p.m.

Hourly Wage: $19.50 per hour

Benefits

The perks

  • We are an Award Winning company
  • As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
  • We focus on innovation and sustainable environmental initiatives
  • We support the development, work-life balance and well-being of our employees
  • We build a supportive corporate culture that encourages diversity and enables our people to flourish.
  • We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
  • We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted.

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