Postuler

Publié il y a 14 jours

Customer Service, Sr Associate - GiveX

@ GiveX Canada Corp.

Toronto, Ontario

Sur placeTemps plein
Postuler
SIGNAUX

En bref

GiveX Canada Corp. is hiring a Senior Associate in its 24/7 Customer Services team to support Shift4 Gift Card clients by phone, ticket and live chat. The role covers post-sale B2C and B2B support, terminal and point-of-sale setup, troubleshooting and cross-team escalations. Full-time work; no pay or arrangement details are stated.

Responsabilités :

  • Answer calls, tickets and live chats from gift card clients
  • Provide B2B and B2C post-sale support
  • Set up and troubleshoot terminals and point-of-sale systems
  • Monitor Givex databases and systems
  • Document and escalate issues across teams

Résumé des exigences :

  • Call centre and technical support experience an asset
  • Strong troubleshooting and analytical skills
  • Excellent telephone etiquette and writing skills
  • Proficiency in Word, Excel and Outlook
  • Basic networking knowledge
  • Multilingual skills (French, Spanish, Portuguese) an asset

Outils et compétences

Source et dates

Site carrière / système de candidatures · workday

Date publiée par l’employeur
2026-10-27
Première détection par notre source
2026-10-28
Mise à jour du dossier source
2026-11-04

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

GiveX Canada Corp.

ChampValeur
Offres sur Jobsy3
Description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.



Role & Responsibilities:
Our Customer Services team works in a 24/7 operation environment; main duties is to respond to incoming telephone calls, ticket support and live chat from our Shift4 Gift Card client base. This includes answering questions, timely problem resolution and coordinating follow up action steps pertaining to different support areas:

• B2C: Post-sale support; Orders Status, Gift Card usage
• B2B: Setting up Terminal and Point of Sale of Gift Card processing, troubleshooting systems, transaction reports and being the front line of support of any Gift Card Services/ product inquiries/issues
• Systems and monitoring tasks of Givex's databases.
• Document and provide knowledge transfer (e.g. figure out how a new piece of hardware/software works)

• Cross-Team escalations

Required Knowledge, Skills & Abilities
• Call center experience and proven technical support experience is an asset
• Experienced at troubleshooting; analytical and problem solving skills
• Multi-tasker who can work to deadlines, attention to details and time management skills
• Excellent telephone communication etiquette and writing skills
• Interested in technology
• Passion for “support type” work
• Willingness to learn, take on new responsibilities and develop a career at Givex
• Experienced in word processing and other MS Office products (Word, Excel, Outlook)
• Basic knowledge of networking
• Documentation and reporting skills
• Multilingualism is an asset (French, Spanish, Portuguese)



We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Emplois semblables

  • Bilingual Customer Service

    Toronto, ON
    25 $/hContrat

    Altis

    1+ ansAltis needs fluent written and spoken English and French, 6 or more months of customer service, administrative or office experience, and strong computer skills. Candidates also need strong organization, attention to detail and clear phone communication.

    Computer systems, Electronic records systems

  • Customer Service

    Stoney Creek, ON
    Temps plein

    Hydra Pure Group

    Candidates need to be legally eligible to work in Canada, reside in Canada full-time, have reliable transportation, and be bondable. Strong communication, customer service skills, a positive attitude, and willingness to learn are required; no industry experience is needed.

  • Customer Service / Inside Sales Rep (On-site)

    Oshawa, ON
    19,70–22,70 $/hTemps plein

    Concentrix

    1+ ansCandidates need a High School Diploma or equivalent and computer proficiency with Windows-based applications. One year of customer service and sales experience, from retail, restaurant or call centre work, is beneficial, along with fast-paced multitasking and eagerness to learn new technologies.

    Windows-based applications, telephone/headset

    Customer Service / Tech Support Rep (On-Site)

    Belleville, ON
    19,70 $/hTemps plein

    Concentrix

    1+ ansCandidates need at least one year of customer service experience, a high school diploma or GED, and technical support experience with hardware, software or networking, preferably one year or more. Strong written and verbal communication, patience, multitasking and a willingness to learn new technologies are required.

    ordinateur, clavier, téléphone, casque d'écoute

  • (Entry Level) Customer Service - Remote - Flexible Schedule

    Hamilton, ON
    TélétravailTemps plein

    American Income Life Insurance Company: American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions,…

    Candidates need strong communication and interpersonal skills, and customer service or sales experience is preferred. They must be organized, self-motivated, comfortable with technology, and willing to learn and keep developing professionally.

    Customer service, Communication skills, Sales, Interpersonal skills, Attention to detail, Organizational skills

  • Customer Service, Reverse Logistics

    Mississauga, ON
    Temps plein

    Staples Canada

    1+ ansStaples Canada needs candidates with at least 1-2 years in customer service, a high school diploma or related experience, and a good understanding of eCommerce. Strong written and verbal communication, comfort with computers, and advanced Excel, Word and Outlook skills are required; eBay experience is an asset.

    eBay, CRM, Excel, Word, Outlook

  • Customer Service - Sales Representatives

    Stoney Creek, ON
    19 $/hTemps partiel

    Goldfish Swim School - Ontario

    Candidates need to be comfortable working with children, communicate well, and stay organized and energetic. They must commit to at least three shifts per week and pass background examinations before training.

    POS

  • Customer Service / Data Entry

    Burlington, ON
    19 $/hTemps plein

    Roseland Produce

    Roseland Produce needs candidates with some customer service or inside sales experience, a friendly phone manner, strong math and attention to detail, and Microsoft Office skills. Reliable transportation and Saturday availability are also required.

    Microsoft Excel, Microsoft Word, Microsoft Outlook

Lieux et modes de travail

Lieux

Tout le CanadaTélétravail · Hybride · Sur place · Sur le terrain

Astuce : ajoutez le télétravail pour élargir la recherche.

Exclure des lieux

Mode de travail

Offres de cette entreprise dans les résultats

Voici les offres de cette entreprise chargées dans votre recherche. Elle peut avoir d’autres postes ouverts.