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Customer Success Manager

@ AIVA

Toutes ses offres

Canada

Contrat3+ ans d’expérience
Postuler
SIGNAUX

En bref

AIVA is hiring a Customer Success Manager on a contract basis to onboard and support key accounts on its AI-driven compliance platform. The role also covers prospect engagement and running demos. Pay is tied to client retention, renewal and expansion metrics, and the schedule is flexible.

Responsabilités :

  • Oversee key customer accounts and ensure client satisfaction and retention
  • Run health checks, account reviews and periodic check-ins
  • Monitor account usage and intervene when churn risk appears
  • Lead contract renewal discussions and retention strategies
  • Flag technical roadblocks to internal teams and liaise for clients

Résumé des exigences :

  • 3+ years in B2B customer success, account management or client services
  • SaaS or agency background preferred
  • Proven track record of driving retention and lowering churn
  • Exceptional client-facing communication with executive-level polish
  • Business acumen combined with technical ability
Source et dates

Type de source non vérifié · apify-linkedin

Date publiée par l’employeur
Non fourni
Première détection par notre source
2026-11-14
Mise à jour du dossier source
2026-11-14

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Expérience3 an(s) et plus
Milieu de travailDomicile
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
Avantages mentionnésPrime de rendement

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler
ChampValeur
Offres sur Jobsy1
Description

AIVA is looking for an eager Customer Success Manager (CSM) to join our growing team. You will be responsible for onboarding and supporting key accounts, ensuring their value realization of the AIVA platform, and securing their ongoing revenue. Your performance directly impacts our bottom line, compensation for this role is tied directly to your client retention and renewal metrics.

You will need a strong blend of business acumen and technical ability as you become an expert in using AIVA’s AI driven compliance platform. In addition to supporting existing clients, you will also be partly responsible for prospect engagement and running prospect demos.

Key Responsibilities
  • Account Portfolio Management: Oversee key customer accounts on a flexible schedule, ensuring client satisfaction and maximum retention.
  • Proactive Engagement: Conduct periodic health checks, account reviews, and check-ins to ensure clients are meeting their goals and realizing ongoing value.
  • Churn Prevention: Monitor account usage and warning signals; proactively intervene when accounts show signs of risk or dissatisfaction.
  • Renewals & Retention: Lead contract renewal discussions and execute retention strategies to secure recurring revenue.
  • Cross-Functional Communication: Flag technical or operational roadblocks to internal teams and act as a responsive liaison for your accounts.
Qualifications & Experience
  • Experience: 3+ years in B2B Customer Success, Account Management, or Client Services (SaaS or agency background preferred).
  • Ownership Mindset: Proven track record of driving client retention and lowering churn rates in performance-driven environments.
  • Communication: Exceptional client-facing communication skills with executive-level polish.
Compensation & Performance Structure

This role is an incredible opportunity to join an innovative AI company in a critical role. The compensation is in recognition of your time, the real upside in your future career at AIVA.

  • Retention Bonus: Direct financial compensation based on client success and retention.
  • Expansion Upside: Additional compensation will be available for account expansions and cross-sells.
Why AIVA?

If you are looking for a chance to join an exceptional team building a company that will make headlines, this is it. This is directly supporting the founding leadership team in a critical function at a key growth stage. If you’re serious about investing your time and energy into a huge AI opportunity, l

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