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Customer Success Manager (CSM)

@ Visitt

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Toronto, Ontario

Temps plein5+ ans d’expérience
Postuler
SIGNAUX

En bref

Visitt is hiring a Customer Success Manager to own the post-sale relationship with enterprise B2B SaaS customers, from onboarding through renewal and expansion. The role drives product adoption, runs business reviews and monitors account health. The posting states full-time employment and no salary, schedule or work arrangement.

Responsabilités :

  • Serve as primary contact for enterprise customers
  • Lead onboarding and drive product adoption
  • Own renewals and expansion with Sales
  • Monitor account health and run business reviews
  • Collaborate with Product, Sales and Support

Résumé des exigences :

  • 5+ years in Customer Success or Account Management in B2B SaaS
  • Skilled at managing high-touch executive relationships
  • Strategic, customer-first thinker with strong communication
  • Able to analyze account performance
  • Highly organized across multiple accounts
  • Bonus: commercial real estate or operations experience
Source et dates

Type de source non vérifié · apify-linkedin

Date publiée par l’employeur
2026-11-11
Première détection par notre source
2026-11-14
Mise à jour du dossier source
2026-11-14

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauSenior
DomaineService à la clientèle
Expérience5 an(s) et plus
Heures par semaine40 (estimé)
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler
ChampValeur
Offres sur Jobsy1
Description

About Visitt

Visitt is a fast-growing B2B SaaS company on a mission to transform how Commercial Real Estate teams operate and serve their tenants. Our AI-driven building operations platform empowers property teams to deliver exceptional building experiences, improve operational efficiency, and increase tenant satisfaction - all while reducing costs and complexity.

As a Customer Success team, we sit at the heart of that mission - working hand-in-hand with customers to turn technology into real-world results. From onboarding to renewal, we partner with our clients to drive adoption, maximize value, and help them succeed at scale.

About the Role

We’re looking for a Customer Success Manager who is both strategic and hands-on. You’ll own the customer relationship post-sale - from onboarding through retention - and ensure customers derive measurable value from Visitt.

This role is ideal for someone with strong SaaS customer experience who thrives in a fast-paced environment and is comfortable guiding real estate operators through onboarding, product adoption, and long-term success.

Responsibilities

  • Serve as the primary point of contact for our enterprise customers
  • Be the face of Visitt in front of our customers - building trust, credibility, and strong working relationships at all levels
  • Lead onboarding handoffs and ensure fast time-to-value for new accounts
  • Drive ongoing product adoption and usage through proactive outreach and strategic guidance
  • Engage with key customer stakeholders to understand business goals and align Visitt’s value to their success
  • Own renewals and expansion: monitor account health, build expansion opportunities and work with Sales on deal strategy
  • Monitor account health and identify risks and opportunities to improve retention and expansion
  • Run regular business reviews and communicate product updates and roadmap alignment
  • Collaborate with Product, Sales, and Support teams to advocate for customer needs and resolve issues
  • Maintain accurate customer records, activity tracking, and feedback loops internally

Requirements

  • 5+ years in a Customer Success or Account Management role in a B2B SaaS company
  • Skilled at managing high-touch, long-term relationships with a mix of users and executive stakeholders
  • Strategic thinker with a customer-first mindset and strong communication skills
  • Comfortable analyzing account performance and identifying paths to growth or improvement
  • Highly organized and able to manage multiple customer relationships in parallel
  • Bonus: Experience working with commercial real estate or operations teams

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