Publié il y a 15 jours
Customer Success Manager - Quebec
@ InnovMetric Software Inc.
Québec
En bref
InnovMetric Software Inc. is hiring a Customer Success Manager in Quebec to drive adoption, customer health and renewals for its PolyWorks 3D metrology software. The role involves proactive customer engagement, running business reviews and coordinating with internal teams on at-risk accounts. The posting offers a flexible schedule, teleworking possibility, a competitive salary with bonus, and group insurance.
Responsabilités :
- Onboard strategic accounts and define success objectives
- Monitor product adoption and customer health indicators
- Lead customer check-ins and Quarterly Business Reviews
- Identify at-risk accounts before renewals
- Share customer feedback with internal teams
Résumé des exigences :
- Relevant university degree in business, sales, engineering or computer science
- Significant client-facing or customer success experience
- Strong communication and relationship-building skills
- Ability to analyze usage and adoption data
- Strong organizational skills across several stakeholders
- Power BI or similar tools an asset
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · icims
- Date publiée par l’employeur
- 2026-10-27
- Première détection par notre source
- 2026-10-27
- Mise à jour du dossier source
- 2026-10-27
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Heures par semaine | 40 (estimé) |
| Milieu de travail | Bureau, Domicile |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Formation | Baccalauréat (exigé) |
| Domaines d’études | business administration, sales, marketing, engineering, computer science |
| Avantages mentionnés | Horaire flexible, Aide au transport en commun |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
InnovMetric Software Inc.
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Joins-toi au leader en solutions logicielles de métrologie 3D. Une multinationale à échelle humaine.
Description complète de l’entreprise
InnovMetric is an independent software development company that empowers manufacturers of every size to digitally transform their 3D measurement processes. InnovMetric revolutionized 3D metrology with the introduction of point-cloud-based dimensional inspection in 2000 and the concept of a universal 3D metrology software platform in 2006. Today, with over 23 000 customers in 100 countries, and the world’s largest industrial manufacturers having adopted its PolyWorks® solutions as their standard 3D metrology software platform, InnovMetric is focusing on creating next-generation digital data and process management technologies. Headquartered in Quebec City, Canada, InnovMetric is a multinational organization with 650 employees dedicated to bringing 3D measurement data at the heart of enterprise manufacturing processes.
- Abonnés LinkedIn
- 15 337
- Personnes associées sur LinkedIn
- 247
- Bureaux déclarés
- 2014 Cyrille-Duquet, Quebec City, QC G1N 4N6, CA
- 41700 Gardenbrook Rd, Suite 102 Novi Garden office B, Novi, Michigan 48375, US
- Parc Ariane - Immeuble Venus, 2, Rue Hélène Boucher, Guyancourt, F- 78280, FR
- Via di Sant'Agostino, 22G, Pistoia, Tuscany 51100, IT
- Sant Cugat Business Park, Av. de la Vía Augusta, 15-25, Despatx 4, 6a Planta, Edifici B2, Sant Cugat del Vallès, Barcelona 08174, ES
- C-510, Teerth Technospace, Bangalore - Mumbai Highway, Baner, Pune, Maharashtra 411045, IN
- Level 14 Shinagawa East One Tower, 2-16-1, Konan Minato-ku, Tokyo 108-0075, JP
- Room A, 18th Floor, Huamin Empire Plaza No.726, Yan'an Road(W), Changhing District, Shanghai 200050, CN
- Camino Real de Carretas No. 299, Oficina 704, Colonia Milenio III, Santiago de Querétaro, Qro 76060, MX
- De Rijn 14, PJ, Best 5684, NL
- Moema Work Center, Alameda dos Maracatins, 426, conj 1104 e 1105, Indianópolis, São Paulo/SP 04089-000, BR
- 994 Luangphang Road, Tapyaow, Ladkrabang, Bangkok 10520, TH
- Odunluk Mh., Liman Cd. Türkiye Kızılay Derneği Sitesi; No:17/42, Nilüfer, BURSA 16130, TR
- Trädgårdsgatan, 5, Askersund 696 30, SE
- 20 Lewis Drive, Amanzimtoti, KwaZulu-Natal 4126, ZA
- Prague, CZ
- Catégories d’activité
- Augmented Reality
- Industrial Manufacturing
- Software
- Collaboration
- Enterprise Software
- Automotive
- 3D Technology
- Metaverse
- Quality Assurance
- Manufacturing
- Autres noms enregistrés
- InnovMetric Software Inc.
- InnovMetric
- Spécialités
- 3D Metrology solution
- Reverse-engineering solution
- Portable Metrology Platform
- CNC CMM Solution
- Digital transformation
- Digital Connectivity
- and 3D Measurement Data Management
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 45 000 000
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
InnovMetric is an independent software development company that empowers manufacturers of every size to digitally transform their 3D measurement processes. InnovMetric revolutionized 3D metrology with the introduction of point-cloud-based dimensional inspection in 2000 and the concept of a universal 3D metrology software platform in 2006. Today, with over 23 000 customers in 100 countries, and the world’s largest…
| Champ | Valeur |
|---|---|
| Secteur | Software Development |
| Taille | 501-1,000 employees |
| Siège social | Quebec City, QC |
| Type d’organisation | Privately Held |
| Fondée en | 1994 |
| Spécialités | 3D Metrology solutionReverse-engineering solutionPortable Metrology Platform CNC CMM SolutionDigital transformationDigital Connectivityand 3D Measurement Data Management |
| Offres sur Jobsy | 21 |
| Voir la page |
Overview
Are you a proactive, customer-focused professional who enjoys building strong relationships? Do you like using data to help customers achieve measurable business outcomes? If so, we would love to meet you!
By joining our team as a Customer Success Manager, you will be responsible for proactive customer engagement, personalized guidance, and cross-functional collaboration to support customer success, satisfaction, retention, and long-term growth.
In this role, you will help ensure that customers get the most out of our solutions from day one and throughout their journey with us. You will work closely with customers and internal teams to drive adoption, monitor customer health, identify risks and opportunities, and contribute to successful renewals.
Responsibilities
- Support the onboarding of strategic accounts and help define customer success objectives
- Monitor product adoption, usage data, and customer health indicators to identify opportunities for increased engagement and value realization
- Proactively identifiy underutilized features and provide guidance, share best practices and recommendations to help customers get more value from our solutions
- Plan and lead regular customer check-ins and Quaterly Business Reviews to assess progress, align on objectives, and identify opportunities for continued success
- Act as the voice of the customer by sharing feedback with internal teams to drive continuous improvement
- Identify at-risk accounts and coordinate actions to address potential issues before renewals
- Highlight the value and return on investment delivered by our solutions
- Collaborate with sales, solution architecture, deployment, product management, and development teams to align customer objectives with concrete adoption plans
Qualifications
- Hold a relevant university degree in business administration, sales, marketing, engineering, computer science, or another related field
- Have significant experience in customer success, strategic account management, project management, software adoption, solution deployment, sales, or another client-facing strategic role
- Demonstrate strong communication skills and the ability to build trusted customer relationships
- Be comfortable analyzing usage data, customer health indicators, adoption metrics, and business outcomes
- Show strong organizational skills, rigor, and the ability to coordinate several stakeholders and priorities at once
- Be proactive, solution-oriented, and comfortable identifying risks and addressing customer challenges
- Have technical curiosity and the ability to explain the value of software solutions to different audiences
- Be comfortable using data tracking, analysis, and presentation tools (experience with Power BI or similar tools is an asset)
- Experience with SaaS products, renewals, usage metrics, business reviews, or multi-stakeholder environments will be considered an asset
InnovMetric offers excellent working conditions:
- Flexible work schedule, allowing for a good balance between personal and professional life
- Possibility of teleworking
- Competitive salary and bonus system
- Group insurance and telemedicine service
- Employee and Family Assistance Program (EFAP)
- Free tea, coffee, and parking
- Sports and social activities as well as IMBand music group (check it out on Youtube!)
We thank you for your interest in this position. Please note that we will only contact shortlisted candidates.
Who are we ?
InnovMetric is an independent software development company that empowers manufacturers of every size to digitally transform their 3D measurement processes. InnovMetric revolutionized 3D metrology with the introduction of point-cloud-based dimensional inspection in 2000 and the concept of a universal 3D metrology software platform in 2006. Today, with over 26 000 customers in 100 countries, and the world’s largest industrial manufacturers having adopted its PolyWorks® solutions as their standard 3D metrology software platform, InnovMetric is focusing on creating next-generation digital data and process management technologies.
Headquartered in Quebec City, Canada, InnovMetric is a multinational organization with 700 employees dedicated to bringing 3D measurement data at the heart of enterprise manufacturing processes.
InnovMetric offers a unique work environment focused on collaboration that promotes personal and professional development.
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