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Publié il y a 27 jours

Customer Success Specialist (Pacific time zone)

@ Auctria

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Vancouver, Colombie-Britannique

60k–65k $/anTélétravailTemps plein
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SIGNAUX

En bref

Auctria is hiring a Customer Success Specialist to support nonprofit users of its fundraising event platform via email, chat and occasional calls. The role is fully remote within Canada, limited to the Pacific time zone, with evening and weekend shifts. The posting states two schedule options: 4 x 10 hour days or 5 x 8 hour days.

Salaire :

60 000 $–65 000 $ par année

Responsabilités :

  • Support users via email, chat and occasionally calls
  • Troubleshoot and resolve issues quickly and professionally
  • Help improve internal processes and collaborate with a remote team

Résumé des exigences :

  • Customer support experience (email, chat or Zoom)
  • Tech-savvy with strong communication skills
  • Comfortable with Excel and basic web design
  • Remote work experience and self-starter mentality
  • Eligible to work in Canada with fluent English
  • Lives in the Pacific time zone

Outils et compétences

ExcelSlackNotionIntercomEnchantZoom
Source et dates

Site carrière / système de candidatures · breezy

Date publiée par l’employeur
2026-10-14
Première détection par notre source
2026-10-15
Mise à jour du dossier source
2026-11-10

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine40 (estimé)
Horairesoir, fins de semaine
Déplacementsavion : aucun · route : aucun
Milieu de travailDomicile
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler
ChampValeur
Offres sur Jobsy2
Description

Customer Success Specialist (Remote - Vancouver, Victoria, or Nanaimo, etc. Canada)

MUST WORK EVENINGS AND WEEKENDS

🌐 https://auctria.com

Love helping people? Passionate about nonprofits? Join our team!

Auctria is a powerful, user-friendly fundraising event platform that’s helped raise over $1.25 Billion. We're a Canadian remote-first company supporting nonprofits across North America—and we’re growing fast.

We're hiring a Customer Success Specialist to support and guide our users—from grassroots fundraisers to national nonprofits—as they run successful events on our platform.

🚀 What You’ll Do:

  • Support users via email, chat, and occasionally calls
  • Troubleshoot and resolve issues quickly and professionally
  • Help improve internal processes and collaborate with a fully remote team

💡 What You Bring:

  • Customer support experience (email/chat/Zoom)
  • Tech-savvy with great communication skills
  • Comfortable with Excel and basic web design
  • Remote work experience & self-starter mentality
  • Strong attention to detail and organization

💡 Requirements:

  • Eligible to work in Canada with fluent English
  • Must live in the Pacific time zone, no exceptions

✨ Bonus Points for:

  • Experience in nonprofit fundraising events
  • Familiarity with tools like Slack, Notion, Intercom, Enchant

📅 Schedule:

Choose between:

    • 4 x 10 hour days (Thu–Sun, 1:00PM–11:00PM PT)
    • 5 x 8 hour days (Thu–Mon, 3:00PM–11:00PM PT)

🎉 First Test:

We work with lots of animal rescues—tell us your favorite animal in your application!

Ready to help amazing organizations do more good?

Apply now and grow with Auctria.

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Lieux et modes de travail

Lieux

Tout le CanadaTélétravail · Hybride · Sur place · Sur le terrain

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