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Publié il y a 7 mois

Customer Support Representative

@ HeyMilo

Toutes ses offres Site Web

Victoria, Colombie-Britannique

Sur placeTemps plein
Postuler
SIGNAUX

En bref

HeyMilo is hiring a full-time Customer Support Representative to answer customer inquiries and requests about products and services by phone, email, live chat and social media. The work includes processing accounts, keeping interaction records and following up until issues are resolved.

Responsabilités :

  • Handle customer inquiries by phone, email, live chat and social media
  • Identify customer needs and follow up until resolved
  • Keep records of interactions and process customer accounts
  • Follow communication procedures and data protection rules

Résumé des exigences :

  • Proven customer support or client service experience
  • Strong phone handling and active listening skills
  • Familiarity with CRM systems
  • Ability to multitask, prioritize and stay calm under pressure

Outils et compétences

CRM system
Source et dates

Site carrière / système de candidatures · smartrecruiters

Date publiée par l’employeur
2026-04-17
Première détection par notre source
2026-10-14
Mise à jour du dossier source
2026-10-14

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish, Spanish, Mandarin, French
FormationBaccalauréat (préféré)
Domaines d’étudesCommunication, Business Administration

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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HeyMilo

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Personnes associées sur LinkedIn
40
Autres noms enregistrés
  • HeyMilo
  • HeyMilo AI
Toutes ses offres Site Web
ChampValeur
SecteurSoftware Development
Siège socialNew York, New York
Offres sur Jobsy7
LinkedInVoir la page
Description

Job Description

Customer Support Representative Position

About the Company

At GlobalTech Solutions, we are dedicated to innovating customer service technologies and providing outstanding service experiences. Founded in 2010, we have consistently led the market by adopting cutting-edge technologies and by fostering a workplace culture that celebrates diversity, creativity, and forward-thinking. Our headquarters are in San Francisco, but we have a global presence, serving clients around the world in over 30 languages.

Role Overview

We are seeking a passionate and dynamic Customer Support Representative to join our team in 2025. This role involves direct interaction with customers to provide and process information in response to inquiries, concerns, and requests about products and services. You will be at the heart of our customer interactions and will play a vital part in representing our brand and enhancing customer satisfaction.

Responsibilities

  • Deliver exceptional customer service by handling inquiries and support requests via phone, email, live chat, and social media.

  • Identify and assess customers’ needs to achieve satisfaction.

  • Provide accurate, valid, and complete information by using the right methods/tools.

  • Keep records of customer interactions, process customer accounts, and file documents following the data protection act.

  • Follow communication procedures, guidelines, and policies with precision.

  • Take the extra mile to engage customers, including following up to ensure resolution and satisfaction.

Required Skills

  • Proven customer support experience or experience as a Client Service Representative.

  • Strong phone contact handling skills and active listening abilities.

  • Familiarity with CRM systems and practices.

  • Ability to multi-task, prioritize, and manage time effectively.

  • Excellent communication and presentation skills.

  • Capability to maintain a calm demeanor when handling stressful or challenging situations.

Preferred Qualifications

  • Bachelor’s degree in Communication, Business Administration, or a related field.

  • Experience working with customer support in a tech-driven environment.

  • Knowledge of administrative procedures and systems such as managing files and records.

  • Fluency in multiple languages; Spanish, Mandarin, or French preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Lieux et modes de travail

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Tout le CanadaTélétravail · Hybride · Sur place · Sur le terrain

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