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Publié il y a 15 mois

Customer Support Representative

@ Chexy Inc.

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Toronto, Ontario

Temps plein
Postuler
SIGNAUX

En bref

Chexy Inc. is hiring a full-time Customer Support Representative to be the first point of contact for its payment platform users. The work covers email and Intercom support, troubleshooting, account monitoring and helping shape documentation. The role is office-based in downtown Toronto, 4-5 days a week, with rotating shifts including evenings and weekends.

Responsabilités :

  • Respond to customer inquiries via email and Intercom
  • Troubleshoot issues and provide solutions
  • Monitor flagged accounts for suspicious behaviour
  • Share customer feedback with the product team
  • Contribute to help articles, SOPs and FAQs

Résumé des exigences :

  • Proven success in client relationship management
  • Strong multitasking and deadline management
  • Exceptional verbal and written communication
  • Proficiency with Notion, Slack, Google Suite and Intercom
  • Customer-first, solutions-oriented attitude

Outils et compétences

IntercomNotionSlackGoogle Suite
Source et dates

Type de source non vérifié · humi

Date publiée par l’employeur
2025-08-27
Première détection par notre source
2026-10-15
Mise à jour du dossier source
2026-10-15

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

DomaineService à la clientèle
Heures par semaine40 (estimé)
Horairejour, soir, fins de semaine
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler
ChampValeur
Offres sur Jobsy20
Description

About Chexy

Chexy is the first payment platform enabling Canadians to earn rewards on their largest monthly expense while also building their credit.

We’re a dynamic startup where you can make a significant impact both internally and in the market. If you thrive in a fast-paced, rapidly changing environment and are passionate about shaping exceptional customer experiences, Chexy is the place for you!

About the Role

We are seeking a driven and people-oriented Customer Support Representative to join the Chexy team. You will be the first point of contact for our users, delivering exceptional support while helping shape the future of our platform. In this role, you will troubleshoot inquiries, provide solutions, and champion customer feedback to help enhance Chexy’s services.

What You'll Do

  • Customer Support: Respond to customer inquiries via email and CX platforms like Intercom, ensuring prompt and high-quality resolutions.
  • Troubleshooting: Clarify customer needs, determine the cause of issues, and provide effective solutions to resolve them.
  • Platform Expertise: Understand Chexy's products and services inside out to educate users on best practices.
  • Account Reviews: Monitor flagged accounts for suspicious behaviour and escalate as needed.
  • Advocate for Client needs: Act as a voice for the customer, collecting feedback and sharing insights with the product team to improve the platform.
  • Documentation & System Development: Contribute to the development of customer support materials, such as help articles, Standard Operating procedures, and FAQs.
  • Continuous Improvement: Identify and implement opportunities to enhance the customer experience.
  • Special Projects: Support strategic initiatives aimed at refining customer engagement and satisfaction.

What We’re Looking For

  • Proven success in client relationship management.
  • Strong ability to multitask and meet deadlines in a fast-paced environment.
  • Exceptional verbal and written communication skills.
  • Tech-savvy and proficient in tools like Notion, Slack, Google Suite and CX platforms (e.g., Intercom).
  • Customer-first mindset with a positive, solutions-oriented attitude.
  • A proactive problem solver who takes initiative and sees tasks through to completion.
  • Ability to be in the office at our downtown Toronto office 4-5 days a week.
  • Flexibility to work a variety of rotating shifts, including evenings and weekends.
  • Availability between:
  • Monday–Friday: 9:00 AM – 9:00 PM ET
  • Saturday–Sunday: 9:00 AM – 6:00 PM ET

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