Customer Support Specialist - Sales Technology

Who We Are

Price Industries Limited, North America’s leading manufacturer and distributor of air distribution products (www.priceindustries.com). The founding principles of Price have never changed – business integrity, first-class service, innovation and a commitment to people. Our dependable quality, reliable delivery, and knowledgeable follow-up service have made Price a market leader in supplying air distribution, critical controls, and noise control products.

After more than 60 years, Price remains a privately held family company with a deep heritage and commitment to innovation and service. Our long-standing vision, values, and the Price way of doing business are the cornerstones of our success.

We are a dynamic, progressive and innovative organization looking for new talent in our growing Winnipeg manufacturing facility. If you thrive on new challenges, and working in a friendly, team-driven environment, you should consider the following opportunity.

What You Can Expect

• Health and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services.
• Employee and Family Assistance Program (EFAP) - You and your family will have free access to consultation and support for your mental, emotional and financial well-being
• PocketPills – You and your family will have free access to Canada’s first Digital Pharmacy, PocketPills enables you to call, text or email the pharmacy care team from wherever you are. You will enjoy free delivery of your prescriptions and vitamins straight to your home.
• Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage.
• Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).
• Gym Subsidy Program - Employees are eligible for a gym membership reimbursement of up to $300 per year, this includes Fitness related App’s.
• As part of our Goals, Rewards, Improvement and Teamwork program qualifying teams can enjoy a monthly reward.
• Personal and Professional Development - We are committed to helping you reach your potential through training and education.
• Community Involvement - Generously supporting health, charities, youth, and education opportunities is our passion, and you’re invited to be a part of that.
• Our convenient Price Café offers free Tea and Coffee.

Reporting to: Sales Technology Leadership Team

You will play a vital role in ensuring the seamless operation and continuous improvement of our web-based Sales Portal, supporting external users. This position focuses on day-to-day monitoring, service requests, and incident resolution while supporting various operational areas across the company. The ideal candidate brings strong application knowledge, troubleshooting expertise, and process analysis capabilities.

The successful candidate’s responsibilities will include:

• Provide application support for the company’s Sales Portal and other applications, including:
  • Data maintenance
  • User account administration
  • Daily monitoring
  • Incident management
  • Request fulfillment
  • Root cause analysis
• Ensure compliance with internal and external security standards by:
  • Following policies and procedures
  • Performing periodic reporting
• Conduct functional testing and maintain documentation to support new solution readiness
• Support continuous improvement by:
  • Assisting developers and analysts with enhancements
  • Triaging tickets and collaborating with Product Leads and Customer Success teams
• Maintain and update knowledge base articles and work instructions
• Communicate effectively with supported business areas

The ideal candidate for this position will have:

• 3 to 5 years of application support experience in a SaaS, user-software, or manufacturing environment
• Post-secondary education in Computer Science, Information Systems, or equivalent

Technical Skills

• Strong knowledge of large-scale SaaS platforms
• Experience with troubleshooting methodologies and root cause analysis
• Working knowledge of:
  • Programming languages
  • Relational databases
  • SharePoint, Progress, and SQL
• Proficiency in Microsoft Office

Assets

• Experience with Azure DevOps
• ITIL Certification
• Knowledge of financial/accounting processes in manufacturing
• Experience creating technical documentation and training materials

Core Competencies

• Strong customer service mindset
• Excellent verbal and written communication skills
• Ability to prioritize in a fast-paced environment
• High attention to detail and accuracy
• Self-motivated with the ability to work independently and collaboratively

Should this excellent opportunity interest you, please submit your resume, including salary expectations.

Price Industries Limited hires on the basis of merit and is strongly committed to equity and diversity. We welcome applications from all qualified candidates, including all genders, Indigenous peoples, persons with disabilities, members of visible minorities, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. We are happy to provide reasonable accommodations throughout the selection process and while working at Price. If you require support applying online because you are a person with a disability, please contact us at [email protected] .

We appreciate the interest shown by all applicants, however only those being considered for an interview will be contacted.