Publié il y a 25 jours
Customer Technical Advisor
@ Insight Global
Woodbridge, Ontario
En bref
Insight Global is hiring a contract Customer Technical Advisor to independently manage complex customer, municipal, developer and executive escalations at a utility. The role reviews root causes, coordinates corrective actions across departments, tracks commitments to resolution and prepares executive briefings. The posting emphasizes personality and communication traits over technical skills.
Salaire :
À partir de 48 $ de l’heure
Responsabilités :
- Triage and manage customer, municipal, developer and executive escalations
- Coordinate investigations across Engineering, Operations, Construction and other teams
- Track escalations to resolution and ensure commitments are fulfilled
- Prepare executive briefings and recommendations
Résumé des exigences :
- Utility industry background preferred
- Experience managing executive-level complaints
- Ability to de-escalate difficult customer situations
- Exceptional written communication
- Comfort presenting to senior leadership
Outils et compétences
Source et dates
Type de source non vérifié · insightglobal
- Date publiée par l’employeur
- 2026-10-13
- Première détection par notre source
- 2026-10-26
- Mise à jour du dossier source
- 2026-10-26
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Insight Global
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Insight Global is a talent, consulting, and AI company.
Description complète de l’entreprise
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering deliver solutions tailored to each customer’s needs. As those needs evolve, so do we. As we evolve, though, we stay true to our purpose: to develop people personally, professionally, and financially so they can be the light to the world around them. It shows up in everything we do, from investing in our people to delivering results for our customers to making a meaningful impact in our communities.
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- Autres noms enregistrés
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- and International Staffing
- Le profil indique une agence de recrutement
- Oui
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering…
| Champ | Valeur |
|---|---|
| Secteur | Business Consulting and Services |
| Taille | 1,001-5,000 employees |
| Siège social | Atlanta, Georgia |
| Type d’organisation | Privately Held |
| Fondée en | 2001 |
| Spécialités | ConsultingTalent ServicesStaffingand International Staffing |
| Offres sur Jobsy | 273 |
| Voir la page |
- Receive, triage, and manage customer, municipal, developer, and executive-level escalations.
- Review escalation details and identify the underlying issue, responsible department(s), and required actions.
- Coordinate investigations across Engineering, Design, Operations, Construction, Customer Care, System Planning, Regulatory, and external stakeholders.
- Obtain clear explanations, timelines, action plans, and commitments from responsible teams.
- Provide concise and professional updates to customers, consultants, developers, municipalities, senior leadership, and executives.
- Track escalations through to resolution and ensure commitments are fulfilled.
- Escalate systemic issues, emerging risks, and reputational concerns to management.
- Prepare executive briefings, summaries, and recommendations for leadership review.
Personality Traits:
These are honestly more important than technical skills.
This person will routinely deal with:
Angry customers.
Developers threatening legal action.
Executive complaints.
Municipal concerns.
Internal disagreements.
Nice to Have Skills & Experience
- Utility industry background.
- Experience managing executive-level complaints.
- Strong project coordination skills.
- Extremely organized and detail-oriented.
- Able to challenge internal teams professionally.
- Proven ability to de-escalate difficult customer situations.
- Writes exceptionally well.
- Comfortable presenting to senior leadership.
- Understands risk, reputation, and customer impact.
- Demonstrates ownership rather than simply forwarding emails.
Job Description
Insight Global is looking for an experienced utility professional who can independently manage complex customer and executive escalations. The successful candidate must be capable of reviewing a situation, determining the root cause and responsible parties, coordinating corrective actions across multiple departments, obtaining realistic timelines, and communicating effectively with customers and senior leadership. The ideal candidate will possess strong utility industry knowledge, exceptional communication skills, sound judgment, and the ability to manage sensitive, high-profile issues involving major customers, municipalities, developers, executives, and occasionally the CEO's office. They must be highly organized, customer-focused, and comfortable holding internal stakeholders accountable through to final resolution.
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