Delivery Account Operations Associate Level 2

The incumbent is responsible for ensuring the operational availability of multifunction printers within a hospital environment. Main responsibilities include replacing consumables, managing inventory, tracking supplies, closing incident tickets in management tools, and providing first-level support tasks. The individual acts as the primary on-site point of contact and works closely with certified technicians to maintain a high level of service for end-users.

Job title: Delivery Account Operations Associate Level 2
Location: Montreal, QC
Salary: $17.6/h
Duration: 12 months (Possibility of Extension)

Global opportunities for professional growth and development

Advantages
- 12 month contract with strong potential to be extended
- Payrate: Montreal, QC
- Monday to Friday 8:00am to 4:30pm
- Fully Onsite position

Responsibilities
Consumable Management

Replace toner cartridges, waste toner containers, customer replaceable units (CRUs), and other consumables.

Monitor consumable levels across the entire printer fleet.

Ensure supply availability to prevent service interruptions.

Inventory Management & Procurement

Maintain an accurate inventory of supplies and consumables.

Perform periodic stock counts and reconcile inventory.

Analyze consumption rates and identify replenishment needs.

Prepare and submit bulk supply orders according to established procedures.

Receive shipments and ensure proper stock rotation.

Incident Management

Track incidents within management tools.

Monitor the status of service calls and user requests.

Close incident tickets once required actions are complete.

First-Level Technical Support

Clean scanner glass, surfaces, and user-accessible components.

Clear paper jams following standard procedures.

Guide and assist end-users with daily equipment operation.

Qualifications & Competencies

Excellent customer service skills.

Strong organizational abilities and high attention to detail.

Ability to prioritize and manage multiple tasks simultaneously.

Basic understanding of office and print environments.

Comfortable working with IT tools and ticketing/incident management systems.

Ability to work independently while collaborating effectively with a technical team.

Qualifications
Knowledge of English is required for this position to communicate with clients, vendors, and team members located outside of Quebec.

High school diploma or equivalent experience.

Experience in inventory management, logistics, or operations support (an asset).

Experience in a hospital environment or customer service setting (an asset).

Physical Requirements: Candidates must be in good physical condition, capable of walking for a large portion of the day, and regularly using stairs. Handling heavy loads is minimal and primarily restricted to consumables and supplies needed for equipment operations.

Summary
If you are interested in the role, please apply online at www.randstad.ca. Qualified candidates will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.