Dental operations manager

Company Description Humber Dental is a community-focused clinic dedicated to providing high-quality, patient-centered dental care to individuals and families in Etobicoke and the surrounding areas. The team prioritizes comfort and clear communication, creating a calm, welcoming environment for patients of all ages, including those who may feel anxious about dental visits. The clinic offers a full range of services, from preventive and routine care to cosmetic and restorative treatments, tailored to each patient’s needs. By combining modern dental technology with a strong focus on education and prevention, Humber Dental supports long-term oral health and positive patient experiences.

Role Description The Dental Operations Manager is responsible for overseeing the day-to-day operations of the clinic to ensure efficient workflows, exceptional patient service, and smooth coordination between administrative and clinical teams. This full-time, on-site role in Etobicoke, ON includes managing scheduling, patient flow, and reception processes, as well as supporting front desk staff with training, performance monitoring, and problem-solving. The role involves maintaining operational policies, monitoring compliance with clinical and regulatory standards, and collaborating with dentists and hygienists to optimize chair utilization and appointment management. The Dental Operations Manager will handle basic financial and reporting tasks such as tracking production, collections, and inventory, and will contribute to process improvements that enhance patient experience and clinic productivity. The position also includes addressing patient concerns, supporting community outreach, and ensuring a professional, supportive environment for both patients and team members.

Qualifications

• Experience in dental or healthcare practice operations, including scheduling, patient flow management, and front desk administration.
• Skills in team leadership, staff training, performance management, and fostering a collaborative, inclusive work environment.
• Proficiency with practice management software, basic office applications, and maintaining accurate records and reports.
• Strong communication, interpersonal, and customer service skills, with the ability to handle patient inquiries and concerns professionally.
• Knowledge of dental terminology, clinical workflows, and regulatory or privacy requirements (e.g., PPE protocols, patient confidentiality).
• Solid organizational and time-management skills, with the ability to prioritize tasks, meet deadlines, and adapt in a fast-paced clinical environment.
• Experience with billing, insurance coordination, and basic financial tracking in a dental or medical setting is an asset.
• Previous experience in dental office management or healthcare administration; post-secondary education in business, healthcare administration, or a related field is preferred.