Dental Receptionist - Herring Cove Community Dental

The team at Herring Cove Community Dental located in NS, is looking for a passionate, hard-working Dental Receptionist on a full-time basis.

The Dental Receptionist plays a crucial role in ensuring the smooth and efficient operation of a dental practice by managing front desk activities and serving as the first point of contact for patients. This position requires handling patient scheduling, processing insurance claims, and managing billing and payments with accuracy and professionalism. The Dental Receptionist is responsible for maintaining clear communication between patients, dental staff, and insurance providers to facilitate seamless dental services. By managing heavy phone usage and administrative tasks, the receptionist supports the overall patient experience and operational workflow. Ultimately, this role contributes significantly to patient satisfaction and the financial health of the dental practice through meticulous attention to detail and excellent organizational skills.

123Dentist is Canada’s largest majority dentist-owned network of dental practices, with almost 500 locations nationwide and nearly 8,000 employees. Providing a long-term career in a growing network located in multiple communities across the country, at all levels of the industry.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience as a receptionist or in a similar administrative role, preferably in a dental or healthcare setting.
• Familiarity with dental terminology and insurance claim processes.
• Proficiency in using office equipment and multi-line phone systems.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Preferred Qualifications:

• Experience with dental practice management software.
• Knowledge of billing procedures and dental insurance policies specific to the Canadian Dental Association.
• Excellent interpersonal and communication skills tailored to patient interaction.
• Ability to handle sensitive patient information with discretion and professionalism.

Responsibilities:

• Greet and welcome patients as they arrive, ensuring a positive and professional first impression.
• Schedule, confirm, and reschedule patient appointments efficiently using the practice’s scheduling system.
• Answer a high volume of phone calls and emails promptly, addressing patient inquiries.
• Process insurance claims accurately, verify patient insurance information, and follow up on claim statuses.
• Post payments and manage billing tasks, ensuring all financial transactions are recorded correctly.

Skills:

The required skills such as insurance claims processing and dental terminology are essential for accurately managing patient records and billing, ensuring compliance with healthcare regulations. Heavy phone usage and answering phones skills are critical for managing patient communications efficiently and maintaining a professional front desk environment. Scheduling appointments requires strong organizational abilities and attention to detail to optimize patient flow and reduce wait times. Proficiency with office equipment. Together, these skills enable the Dental Receptionist to provide exceptional support to both patients and dental staff, contributing to a well-coordinated and patient-focused dental practice.

Schedule:

• 40 hours per week

123Dentist is an equal opportunity employer committed to diversity and inclusivity. The organization strives to build a workforce that reflects the communities it serves, including individuals with disabilities. Accommodations are available upon request throughout the recruitment process. Please inform our team if you need assistance at any stage

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

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