Dining Services Supervisor

At Verve Senior Living, we’re driven by a shared commitment to creating meaningful experiences for the older adults we serve. Our teams bring passion, creativity, and heart to everything they do, and it shows in our culture of collaboration, innovation, and continuous improvement. We’re proud to have received Canada's Best Managed Award in 2023, 2024, and 2025, reflecting our dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're supporting our residences or contributing within our corporate community, your work plays an important role in helping seniors live longer, better and you’ll be supported by a team that believes in growing together, celebrating success, and having fun along the way. If you’re looking for a place where your work has real impact, and where you can thrive personally and professionally, we’d love to meet you!

ACCOUNTABILITY OBJECTIVE

Under the direction of the Dining Services Manager, is responsible for the supervision of the delivery and serving of meals to residents and guests, the cleanliness of service, dining area, and bar area, and the assignment of duties related to dining room operation.

BACKGROUND/QUALIFICATIONS

• Minimum of grade 12 education with good oral and written skills in English.
• A thorough knowledge of food and beverage services is required, with two years’ previous experience in a similar position in a hotel/restaurant or hospitality setting.
• Completion of a Regional Safe Food Handling Certificate and Provincial Safe Alcohol Service Certification is required.
• Must possess excellent human relations skills to handle diverse interactions with residents, families and guests.
  

KEY RESPONSIBILITIES

• Participates in, and contributes to, the residence’s Verve Quality Improvement (VQI) program.
• Assists the Dining Services Manager in the recruitment, selection, orientation and training of new server staff.
• Contributes to probationary reviews for front line team members by providing feedback to Dining Services Manager
• Assists with coordinating catering functions.

• Coordinates reservations for dining room and private dining room.

• Supporting alcohol beverage service is required.

• Provides input into schedules for servers in accordance with conditions outlined with company policies.

• Provides direction for scheduled work duties of servers, ensuring that dining service meets or surpasses accepted standards. Completes daily assignment sheet.

• Meets and greets residents upon arrival to the dining room and seats them appropriately.

• Co-ordinates ordering and keeping track of inventory of liquor, wine, beer, and other requirements for bar service.

• Provides input and assistance to the Dining Services Manager regarding discipline of staff according to approved procedures.

• Assists Dining Services Manager in conducting counseling of service staff in regards to any improvements needed.

• Participates in the performance appraisal process with the manager of all servers on an annual basis.

• Liaises with new residents for dining room seating and arranges table transfers as required and meal seating times.

• Ensures that meal service is carried out in accordance with approved policies and procedures.

• Co-ordinates set-up, service, and cleaning of catering functions.

• Ensures that the appropriate action is taken to resolve conflicts in the dining room either between residents or between residents and staff.

• Monitors the cleanliness of dining room furnishings, china, glassware, cutlery and table linens and take corrective action when required.

• Ensure that staff are properly attired in uniforms and are properly groomed for work.

• Implements and monitors proper standards for table set-up, food service and table clearing which conform to all sanitary and safety regulations and dining services standards.

• Provides assistance to servers as required.

• Ensures that dining room, serving stations, and bar area are cleaned, vacuumed and sanitized after each meal period.

• Participates in department in-services and meetings as required, including the resident food committee.

• Records and tracks guest meals, charges and cash payment balance charges for deposit.

• Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act and Workplace Hazardous Material Information Systems. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills.

• Complies with all relevant corporate policies and procedures.

• Completes all required annual mandatory training/education.

• Provides coverage for dining services manager in his/her absence.

• Performs other related duties as assigned or delegated by the dining services manager or members of the departmental management team.

All offers of employment are subject to a Criminal Background Check. We thank all those who apply; however only candidates under consideration will be contacted.

Verve Senior Living is an inclusive, equitable and accessible workplace. We are dedicated to building a team that reflects the diversity of the residents and communities in which we live and serve. If you require accommodation for any portion of the recruitment and hiring process, please let us know.