Director, Client Due Diligence & Onboarding

Job Description

What is the opportunity?

Join RBC Investor Services as Director of Client Due Diligence & Onboarding. Lead strategic transformation of our AML/KYC program by redesigning the end-to-end client onboarding experience from application through regulatory approval. Design and implement a target operating model that streamlines onboarding processes, reduces client friction, and accelerates time-to-market while maintaining rigorous compliance standards. Oversee critical technology initiatives to modernize our capabilities. Build and mentor a team managing both new client onboarding and ongoing due diligence requirements. Establish RBC IS as an industry-leading hub for AML/KYC best practices. Partner with senior stakeholders to deliver exceptional client outcomes within a leading financial institution.

What will you do?

• Create and deliver the target operating model to enhance client experience; drive team effectiveness through people, process, technology, and data; deliver on prioritized initiatives (e.g., Onboarding Target Operating Model, Fenergo Replacement).
• Build and mentor Associate Directors and Managers; support career development; conduct performance management and provide continuous feedback.
• Develop and enhance key partnerships with business stakeholders across RBC IS and enterprise; maintain client-facing relationships.
• Ensure adherence to regulatory requirements and RBC risk appetite; manage the AML/KYC control environment; assess risks and develop mitigation plans; provide reporting insights.

What do you need to succeed?

Must haves:

• University degree
• Proven strategic leadership and ability to drive organizational change
• Project management experience
• Experience building and leading high-performing teams
• Change management and continuous improvement mindset
• Strategic Leadership
• Client Experience Focus

Nice-to-have:

• MBA
• Certified Anti Money Laundering Specialist (CAMS) certification
• PMP (Project Management Professional) certification
• Lean Six Sigma certification
• Prior experience with onboarding/KYC transformations

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.

Job Skills

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-18

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.