Director, Commercial Channel Fraud Strategy

Job Description

What is the Opportunity?

We are building a next-generation Commercial Banking Fraud organization designed to address the evolving complexity of commercial fraud across all client access channels. This critical leadership role will drive fraud strategy and control modernization across internet platforms, mobile banking, APIs, host-to-host connectivity, advice centers, and branch servicing.

You will protect commercial clients and the bank from unauthorized access, account takeover, digital impersonation, and channel-based fraud while enabling secure, seamless client experiences.

You will focus on high-impact fraud transformation initiatives involving digital trust, behavioral analytics, authentication modernization, and cross-channel fraud detection—all while balancing fraud loss, client experience, operational cost, and risk appetite. You will serve as a trusted advisor on large-scale transformation initiatives to ensure the right controls are implemented both within RBC and across the industry to create a seamless client experience.

What will you do?

• Own fraud strategy across all commercial banking channels (online, mobile, API, host-to-host, branch, call center)
• Lead evolution of channel trust controls including authentication, entitlement governance, device trust, behavioral biometrics/analytics, and session monitoring
• Design and implement controls to mitigate account takeover, credential compromise, social engineering, insider misuse, and session hijacking risks
• Drive modernization initiatives using AI-driven analytics, adaptive authentication, real-time telemetry, and cross-channel fraud intelligence
• Establish fraud risk governance, KPIs, reporting, and control effectiveness frameworks
• Partner with Payments Fraud teams to enable end-to-end session-to-payment fraud detection and orchestration
• Collaborate with product, technology, operations, cybersecurity, and client-facing teams to embed secure-by-design fraud controls
• Lead and mentor a team of fraud specialists, supporting their professional development
• Proactively identify vulnerabilities and engage stakeholders to develop robust mitigation strategies
• Lead strategic discussions optimizing authentication tool usage to minimize fraud while balancing client experience
• Stay current on production, operations strategies, and best-in-class fraud mitigation technologies

• Develop the commercial fraud vendor ecosystem strategy, identifying emerging capabilities, assessing market-leading solutions, and governing third-party partnerships that enhance fraud prevention, detection, intelligence, and client protection.

What must you have to succeed?

Must-haves:

• 10+ years in fraud, cybersecurity, or risk management with at least 5 years in a fraud-specific role; demonstrated success leading fraud modernization or enterprise-scale implementations (not advisory)
• Proven track record managing multi-million dollar fraud loss portfolios and achieving measurable risk reduction
• Hands-on experience designing controls for account takeover, credential compromise, and session hijacking; working knowledge of MFA, passwordless authentication, device binding, and risk-based authentication
• Direct understanding of commercial banking payment flows and how unauthorized channel access enables payment fraud (ACH, wires, trade finance)
• Direct experience with at least four commercial channels: internet banking, mobile banking, APIs, host-to-host connectivity, call centers, or branch servicing
• Familiarity with commercial client administration models and fraud monitoring tools, analytics platforms, and real-time decisioning systems
• Proven ability to lead and manage teams of 5+ fraud/security professionals, including performance management and career development
• Track record building fraud risk governance structures, defining KPIs, and establishing frameworks spanning operations, compliance, and technology
• Executive-level communication skills; advanced data analysis with proficiency in Excel (pivot tables, statistical functions) and PowerPoint for presenting findings to senior leadership
• Demonstrated understanding of regulatory expectations for fraud risk management and how commercial fraud threats evolve with technology adoption
• Ability to drive strategic initiatives to completion within 12-24 month timeframes across resistant stakeholder environments
• Track record in managing medium to large size vendors specializing banking technologies

Nice-to-have:

• Behavioral biometrics, adaptive authentication, or device intelligence experience
• Knowledge of commercial banking payment rails and emerging payment ecosystems
• Experience with APIs, host-to-host connectivity, and enterprise integrations
• Familiarity with fraud AI/ML models, graph analytics, or real-time decisioning platforms
• Red-team exercises, fraud simulations, or cyber-fraud fusion experience
• Knowledge of regulatory fraud and authentication expectations
• Certifications (CISSP, CFE, CAMS, or related)
• Project management or consulting experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program
• Ability to make a difference and lasting impact
• Opportunity to take on progressively greater accountabilities
• A comprehensive Total Rewards Program
• Leaders who support your development

Job Skills

Fraud Management

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-18

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.