Director, Global GTM Operations

Job Role: Director, Global Go-To-Market Operations

Location: Toronto, Canada – Hybrid, 3 days per week

Who we are:

We believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

The Role

Lead the operational infrastructure, processes, technology and governance that enable EZRA’s global go-to-market organization to scale. You’ll run GTM Operations across North America, EMEA and APAC, supporting the full revenue lifecycle across Sales, Marketing and Delivery.

Acting as a strategic and operational partner to senior commercial leadership – including our Chief Sales Officer, Chief Delivery Officer, regional Marketing leaders and Finance – you’ll translate business priorities into scalable processes, systems and operating models. You’ll also own the evolution of our revenue technology ecosystem, from Salesforce and sales and marketing tech to AI-enabled GTM platforms and automation, and lead a team of Regional GTM Operations Managers.

What You'll Do

• Lead global GTM Operations: Manage and develop our Regional GTM Operations Managers, defining and continuously improving the operating model for Sales, Marketing and Delivery while keeping processes and governance consistent across regions.
• Turn strategy into execution: Translate commercial strategy into scalable processes, technology and execution plans, identifying gaps, inefficiencies and opportunities for automation or process redesign across the revenue lifecycle.
• Own the revenue tech stack: Set the strategy, governance and roadmap for our GTM technology ecosystem, leading Revenue Technology across administration, integrations, automation, architecture and platform optimization.
• Lead Marketing & Website Operations: Own the infrastructure behind demand generation, campaign execution, lead and lifecycle management, and attribution.
• Manage budget and vendors: Own the revenue technology and GTM Operations budget across Salesforce, sales and marketing technology, website infrastructure, consultants and agencies – leading vendor evaluations, business cases and renewals to reduce duplication and improve ROI.
• Make AI practical: Move AI and automation from experimentation into everyday business workflows, so sales teams spend more time selling and leaders have confidence in forecasting, pipeline and GTM data.

About you

• 5–7 years in Revenue Operations, GTM Operations, Sales Operations, Business Operations or a related function, including leading global or multi-region operations.
• Strong understanding of B2B Enterprise Sales processes and customer lifecycle motions, and experience managing or partnering closely with Marketing Operations.
• Deep experience with Salesforce (or equivalent) and modern GTM technology ecosystems.
• A track record of leading complex system implementations, integrations, process transformations and technology migrations.
• Demonstrated success operationalizing AI, automation and emerging technologies.
• Experience managing technology budgets, vendors, consultants and business cases.
• Comfortable moving between executive-level strategy and hands-on execution in a complex, matrixed organization with global and regional stakeholders.

Life at EZRA

• Your Own World-class coach to help you grow personally and professionally.
• Coaching for Friends and family because coaching is a gift worth passing on.
• Charity Days to support the causes close to your heart - because doing good feels good.
• Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
• Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
• Regional benefits flex to fit your location and lifestyle.
• A welcoming place to do your best work. Comfortable, collaborative and inclusive.

#LI-Hybrid
We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.