Director, Investor Services

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Director, Investor Services

Location(s): Mississauga, ON | Hybrid

Status: Full Time Permanent

Get To Know Us:

SS&C is leading the way. We continue to look for today’s and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to reach out and apply to our welcoming and inclusive environment.

SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, integrity, and innovation to name a few. We are a fast-paced environment, who promote flexibility, authenticity and offer a hybrid working model to ensure employees can manage their day and meet both work and personal commitments.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
• Your Future: RRSP Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C Learning Institute
• Extra Perks: Discounts on fitness clubs, travel and more!

• Wide-Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees

What You Will Get To Do:

• Managing daily responsibilities of multiple teams including involvement in their development and performance.
• Deliver feedback to senior management on team performance, client challenges and department initiatives.
• Act as point of escalation contact for clients and other internal service groups.
• Coordinate new client business meetings with various stakeholders.
• Coordinate with internal and external parties to facilitate due diligence requests.
• Collaborate and attend operational, client and regulatory meetings as needed
• Identify training needs and implement for staff accordingly.
• Lead department initiatives as required.
• Provide oversight into distribution of investor reporting in accordance with procedures.
• Supervision of investor capital activity and wire transfers.
• Ensure team deliverables are accurate and completed in a timely manner.
• Review of fund manager reports as required.
• Respond and resolve to inquiries/issues raised by investors, fund managers or internal counterparts.
• Perform application testing as warranted.
• Perform other duties as requested

What You Will Bring:

• Bachelor's degree, Masters or equivalent work experience.
• 8+ years’ Supervisory experience in Investor Services or Fund Administration.
• Exceptional knowledge of Excel and Office 365.
• Adaptability to work under pressure and meet deadlines.
• Exemplary organizational and relationship building skills.
• Proven ability to solve problems and critical thinking.
• Superb ability to build strong relationships while maintaining a client’s first focus.
• Advanced working knowledge of Anti Money Laundering (AML) and KYC procedures.

• Working knowledge of AI tools and technologies, with the ability to leverage them to improve productivity, analyze information, and enhance workflows

• Coverage on US and/or Canadian Holidays may be necessary.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. SS&C Technologies Canada Corp. fosters a positive, equitable and progressive workforce and is committed to accommodating applicants with disabilities throughout the hiring process. We will work with applicants requesting accommodation at any stage of this process. If you require any accommodation during the application and hiring process, please contact: [email protected].

No phone calls or email applications please. We thank all candidates for their interest, but only those under consideration will be contacted.

Salary Range: $120,000-$150,000 CAD

This job advertisement is for an existing vacancy.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must be able to provide a valid work or study permit, if selected for an interview.

SS&C uses AI tools to help screen and assess applicants by analyzing resumes and applications to identify candidates whose skills match our needs. These tools support, but do not replace, human decision-making

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.