Director of Care | Complex Mental Health

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At Carewest, our mission is to support all clients in maintaining their quality of life as they transition through their health care journey. Our core values of Caring, Relationships, Excellence, Accountability and Teamwork guide how we provide care to those who need it the most.

With a strong focus on delivering quality care & safety to our residents & clients we strive to attract innovative thinkers looking for a rewarding career.

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Position Details:

Position Status: Temporary Full Time Term Ends: December 1, 2027 Location: Bridgeland Riverside Continuing Care Centre, Director Complex Mental Health Hours: 77.50 FTE: 1.00 Shift: Days Shift Times: 0800-1615 Union: Non-Union Management

The Opportunity

Position Summary:

Reporting to the Executive Director, the Director of Care, Complex Mental Health Care provides operational and clinical leadership for the Complex Mental Health, Long Term Care Program at the Bridgeland Riverside Continuing Care Centre (BRCCC). This position is accountable for quality care, resident and family experience, interdisciplinary team effectiveness, workforce planning, financial stewardship, regulatory compliance, and continuous quality improvement.

The Director of Care provides leadership for a specialized program serving residents with complex mental health, behavioural, cognitive, and psychosocial needs. The role requires demonstrated expertise in mental health leadership, and trauma informed care, complex behaviours, and interdisciplinary practice. In addition to operational responsibilities, the Director of Care will play a key role in program planning, operational readiness, commissioning, and transition activities associated with the new Bridgeland Riverside Continuing Care Centre opening in 2027.

Program Summary:
Complex Mental Health is a specialized mental health continuing care and post-acute program providing comprehensive care for adults with complex behavioural, cognitive, and mental health needs, including severe and persistent mental illness, dementia, acquired brain injury, and concurrent disorders. Through an interdisciplinary approach, the program delivers person centered care in a safe and therapeutic environment that supports quality of life, dignity, and meaningful engagement.

Qualifications & Experience:

-Bachelor's Degree in a health-related discipline preferred.

- Current registration with CARNA or appropriate professional licensing college.

- Progressive leadership experience in a healthcare environment, including leadership of teams of significant size, complexity and diversity.
- Demonstrated ability to manage change and create innovative solutions for complexand diverse issues.
- Demonstrated ability to communicate well - both written and verbal, and engage with internal and external stakeholders. Strong leadership skills, including demonstrated ability and comfort with decision-making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others.
- Commitment in building teams towards a common purpose.
- Proven ability to foster partnerships and to achieve organizational goals within a large, diverse organization.
- Ability to foster a climate of cooperation amongst, and build relationships with, foundations, committees, and other partners.
- Knowledge and experience in the application of conflict resolution strategies.
- Client and Family focused, with a commitment to providing high quality services.
- Ability to continually analyze effectiveness of strategies and implement quality and process improvements.
- Demonstrates respect for culture and diversity. Able to demonstrate competence in the development of new programs and services to meet the needs of the population.

Preferred:
- PROSCI change management modules or certification.
- LEAN, Six Sigma, or AHSAIW modules. Accreditation experience.

About Carewest:

We select dedicated people just like you to care for our clients, those who offer compassion, knowledge and commitment to the treatment, progress, outcomes and lives of our clients. We are motivated to employ individuals who are passionate about what they do and, are naturally driven to uphold our client-centered approach, contribute to best-practice solutions and a desire to take their careers to the next level within Carewest.

We are one of Canada’s largest public healthcare providers of complex continuing care, rehabilitation and recovery services, and a wide variety of community programs for both seniors and others requiring specialized care. With 13 locations across Calgary and a team of over 3000 employees, we offer a diverse, interdisciplinary, and expert community of health care professionals. Our innovative practices allow for optimal opportunities to learn, grow, and excel with us.

Employees are required to use technologies, devices, resources, and systems provided by the employer, as per Carewest policy and procedure. Adherence to relevant privacy legislation and best practice including HIA, ATIA, POPA, and InfoCare Behaviours, is required.

Successful applicants not currently working for Carewest will need to provide a suitable police records check and vulnerable sector screen. Successful applicants may need to provide immunization records for positions in certain environments. Carewest is an equal opportunity employer and values the diversity of the people and communities we serve. We are committed to attracting, engaging, and developing a diverse and inclusive workforce. For more information on Carewest, please visit our website at carewest.ca.