Director of Event Planning and Operations

JOB SUMMARY

Manages event management functions and staff on a daily basis, including the departments of Event Planning, Banquets/Catering, Event Service and Event Technology (Destination Management, if applicable). Position has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Event Planning Operations

• Leads execution of activities to support the Event Management strategy.

• Works with direct reports to review scheduled events and event complexity in order to avoid potential service challenges and failures.

• Ensures the property is apprised of all groups that will impact property operations.

• Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.

• Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.

• Leads the catering menu development process.

• Works with culinary team to ensure compliance to food handling and sanitation standards.

• Oversees turned opportunities’ function space and group room blocks.

• Maintains inventories to maximize customer satisfaction and revenue opportunities.

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

• Reviews property specific event operations annually and makes appropriate adjustments.

• Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

• Works directly with high profile and high revenue groups to ensure an excellent customer experience for all customers.

Leading Discipline and Department Teams

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Communicates vision for service delivery in Event Management to ensure guest is serviced from arrival to departure (e.g., greeting from maitre’d or event services team, food and beverage delivery, fulfillment of special requests, invitation to return).

• Assigns all events turned over to Event Planning team (if no DEP).

• Manages customer budgets to maximize revenue and meet customer needs.

• Champions all standards, policies and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).

Ensuring and Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Establishes guidelines so employees understand expectations and parameters.

Managing the Sales and Marketing Strategy

• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.

Conducting Human Resources Activities

• Works with Human Resources to ensure compliance with all applicable laws and regulations.

• Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., Banquet Event Order meetings, pre-event briefings and staff meetings).

• Reviews staffing levels to ensure that guest service and operational needs are met.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Calgary Downtown takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.