Director of food franchise operations

Job Title: Director of Operations (ou Director of Franchise Operations)

Location: Boisbriand, QC

Schedule: Full-time, on-site, daytime schedule with operational flexibility

Salary: $90,000 to $100,000/year

Industry: Food Production, Multi-Site Franchises, and Operations Management

Reason for Vacancy: To support strong network expansion, optimize operational efficiency, and guide the growth of franchise partners

Company Overview: A dynamic, rapidly growing Quebec-based food manufacturing organization supplying its own franchised restaurants. Recognized for its distinctive concept, rigorous standards, and the fast-paced development of its commercial network.

Advantages
High-level strategic leadership: Exercise executive leadership with substantial decision-making autonomy and a direct, tangible impact across the network.

Travel & equipment: Fully paid travel expenses (hotel and meals), company vehicle provided for business travel, along with a company-issued mobile phone and laptop.

Career growth: Thrive within a fast-growing organization offering highly stimulating career advancement and professional development opportunities.

Executive collaboration: Work directly with senior management and multidisciplinary teams within an agile structure.

Work environment: Enjoy a modern, dynamic workspace located in Boisbriand with free on-site parking.

High-impact projects: Actively contribute to large-scale initiatives, including new location openings and operational process optimization.

Responsibilities
Oversee day-to-day network operations by setting operational priorities and leading regular follow-up and review meetings with franchisees across Quebec.

Lead, mentor, and mobilize teams under your direction while fostering their ongoing skill and professional development.

Serve as the primary point of contact for franchise partners to ensure full compliance with commitments and standards of excellence.

Track and drive key performance indicators (KPIs) and budget monitoring in close collaboration with the finance department.

Participate in negotiating commercial agreements, franchise agreements, and commercial leases, coordinating all required approvals and validations.

Deliver regular executive summaries on operational performance, continuous improvement opportunities, and major projects to senior management.

Qualifications
Education: Bachelor’s degree or diploma in Business Administration, Operations Management, Hospitality/Restaurant Management, or an equivalent combination of education and experience.

Experience: Minimum of 3 years of proven track-record experience in operations management and team leadership within the restaurant, franchise, or multi-unit sectors.

Project Management: Demonstrated expertise in multi-stakeholder project management, including budget oversight, timeline tracking, and new store/restaurant openings.

Leadership & Influence: Engaging leadership style, exceptional interpersonal skills, and a proven ability to negotiate with tact, diplomacy, and firmness.

Financial & Analytical Acumen: Strong financial rigor, sharp commercial sense, and solid capability in analyzing performance dashboards and metrics.

Travel Flexibility: Willing and available to travel for several days or consecutive weeks at a time across Quebec.

Language Skills: Fluent in both French and English, oral and written, suited for a dynamic corporate environment.

Language Requirement :

Our client operates across Canada and internationally, including the United States and other global markets. The company takes all reasonable steps to restrict the number of positions in Quebec that require knowledge of a language other than French, requiring it only when strictly necessary and when existing bilingual employees cannot perform these functions. Based on an operational assessment conducted by our client, this position requires fluency in both spoken and written English. Specifically, the role entails collaborating with and providing ongoing support to out-of-province colleagues and commercial business units who do not speak French.

Summary
In summary, this pivotal Director of Operations role in Boisbriand offers a unique opportunity to shape the operational future of a thriving franchise network. You will have the chance to leverage your leadership, financial acumen, and strategic vision within an agile organization that values initiative and teamwork.

If this high-impact challenge aligns with your professional aspirations, we invite you to submit your application today.

Find a job that matches your skills, promotes work-life balance, and helps you reach your goals. Gain access to a diverse range of opportunities—permanent, temporary, or contract—with leading employers, while benefiting from continuous learning provided by a trusted partner dedicated to your career success and well-being.

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To Apply:

Email: Reach out anytime at [email protected] following your application submission on the Randstad portal.

LinkedIn: Connect with me directly at www.linkedin.com/in/jessica-marconnet-45a032448

Job Board: To explore our full list of openings by specialty division, visit www.randstad.ca.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

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