Director of Information Technology

An Opportunity to Join Our Dynamic Team … in a Dynamic City

The Corporation of the City of St. Thomas invites applications for the newly created position of Director of Information Technology.

DIRECTOR OF INFORMATION TECHNOLOGY

Information Technology Department

Permanent, Full-time

Posting #1283-11-26

POSITION SYNOPSIS AND PURPOSE:

Under the general direction of the City Manager, the Director of Information Technology (IT) provides strategic leadership, direction, and oversight for the City's technology infrastructure, systems, cybersecurity, digital services, and information management functions. The Director is responsible for developing and implementing technology strategies that support organizational priorities, service excellence, operational efficiency, innovation, and digital transformation across all municipal departments.

The Director leads the planning, development, implementation, maintenance, and security of the City's technology environment, including networks, servers, cloud-based platforms, enterprise applications, telecommunications, cybersecurity programs, disaster recovery, data governance, and emerging technology initiatives. The position works closely with City leadership to identify technology solutions that enhance service delivery, improve business processes, support data-driven decision-making, and ensure the reliable and secure operation of municipal services.

As a member of the senior leadership team, the Director provides advice and recommendations regarding technology investments, cybersecurity risks, governance frameworks, capital planning, and long-term digital strategies while ensuring compliance with applicable legislation, industry standards, and municipal policies.

MAJOR RESPONSIBILITIES AND ACCOUNTABILITIES:

Strategic Leadership, Governance, & Corporate Planning (20%)

• Develop and implement the City's Information Technology strategy, digital transformation roadmap, and technology governance framework.
• Advise the City Manager, Leadership Team, and Council on technology trends, opportunities, risks, and investment priorities.
• Align IT initiatives with corporate strategic priorities and departmental business requirements.
• Lead the development of technology-related policies, standards, and procedures.
• Provide recommendations regarding technology modernization, innovation, and service improvement initiatives.
• Participate as a member of the City's senior leadership team and contribute to corporate planning and organizational initiatives.

IT Operations, Infrastructure, & Service Delivery (25%)

• Provide overall oversight of the City's technology infrastructure, including networks, servers, cloud platforms, telecommunications systems, hardware, software, and end-user technologies.
• Ensure the reliable, secure, and efficient delivery of technology services across all City departments.
• Monitor system performance, availability, and capacity requirements.
• Participate directly in troubleshooting, system configuration, and problem resolution for complex or critical issues.
• Oversee business continuity, disaster recovery, and system resiliency programs.
• Ensure service levels meet organizational needs and operational requirements.

Cybersecurity, Risk Management & Information Protection (20%)

• Lead the City's cybersecurity program, including risk assessments, vulnerability management, incident response, and security awareness initiatives.
• Develop and maintain cybersecurity policies, standards, and controls.
• Monitor emerging threats and ensure adequate safeguards are implemented to protect municipal information assets.
• Lead responses to cybersecurity incidents and coordinate recovery activities.
• Ensure compliance with applicable legislation, privacy requirements, and information security best practices.
• Act as the organization's primary subject matter expert regarding technology-related risks and security matters.

Departmental Leadership & Staff Development (15%)

• Lead, mentor, and support the IT staff.
• Establish departmental priorities, work plans, service standards, and performance expectations.
• Foster a culture of customer service, accountability, continuous learning, and innovation.
• Support employee development, succession planning, and workforce capability initiatives.
• Manage employee relations matters in accordance with City policies and collective agreements.

Technology Projects & Business Solutions (10%)

• Lead and sponsor corporate technology projects, system implementations, upgrades, and modernization initiatives.
• Work with departments to identify business needs and technology solutions that improve service delivery and operational efficiency.
• Oversee project planning, resource allocation, implementation, change management, and post-implementation review activities.
• Ensure projects are delivered within approved scope, budget, and timelines.

Budget, Procurement & Vendor Management (10%)

• Develop and manage the departmental operating and capital budgets.
• Lead technology procurement activities, including RFPs, contract negotiations, and vendor selection processes.
• Manage relationships with software, hardware, telecommunications, cloud, and managed service providers.
• Monitor expenditures and ensure effective stewardship of municipal resources.
• Identify opportunities for cost optimization, service improvement, and technology investment.

MINIMUM QUALIFICATIONS:

Education

• University degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Business Technology Management, or a related discipline; and
• Two or more of the following:

• • Certified Information Systems Security Professional (CISSP)
  • Certified Information Security Manager (CISM)
  • Certified Information Systems Auditor (CISA)
  • Project Management Professional (PMP)
  • IT Infrastructure Library (ITIL) Certification
  • Microsoft, Cisco, VMware, Cloud (Azure/AWS), or related technology certifications

Experience

• Minimum of 10 years of progressively responsible experience in information technology, including experience in IT operations, infrastructure management, cybersecurity, project management, and technology strategy.

• Minimum of 7 years of leadership experience managing technical teams, budgets, projects, and vendor relationships.

Knowledge/Skill/Ability

• Municipal technology infrastructure, enterprise applications, telecommunications, and cloud-based services.

• Cybersecurity frameworks, risk management practices, privacy legislation, and information governance principles.
• Strategic planning, budgeting, procurement, contract management, and vendor negotiations.
• Business continuity planning and disaster recovery methodologies.
• Leadership, organizational development, and change management principles.
• Applicable legislation, regulations, and standards related to information technology and privacy.

Other

• Satisfactory Police Record Check.

HOURS OF WORK:

• The normal workweek consists of 35 hours; Monday to Friday; 8:30 a.m. – 4:30 p.m. with a one-hour unpaid lunch.
• Requirement to attend evening and/or weekend meetings or other events as required.
• Occasional evenings, weekends may be required to respond to emergencies, cybersecurity incidents, system failures, and major technology implementations.

WHAT WE OFFER:

• Salary Range: $168,206 - $204,455 per annum (Group 3 – 2027 Rate)

• Comprehensive Benefits

• OMERS Pension Plan

• Paid Vacation and Holidays
• Employee Family Assistance Program (EFAP)
• Tuition Reimbursement Program (continuous learning)

Applications must be received no later than Wednesday December 2, 2026, at 11:59 p.m.

HOW TO APPLY:

Go to www.stthomas.ca – Employment Opportunities. Go to Posting Title and click the ‘Apply’ button. You may need to register/create a Login.

Please import/upload your COVER LETTER AND RESUME individually (i.e. pdf, word) and ensure you have attached all documents prior to submitting your application.
Note: You may be required to answer Qualification questions during the application process.

The City of St. Thomas is an equal opportunity employer. Accommodations are available for all parts of the recruitment process. If you require accommodation to apply or if selected to participate in an assessment process, you must provide your accommodation needs in advance. Questions may be directed to the Human Resources Department at 519-631-1680 ext. 4146.

Although we appreciate all applications received, only those selected for an interview will be contacted.

Personal Information on this application is collected under the authority of the Municipal Act., R.S.O. 2001, as amended, and will be used to determine eligibility and suitability for employment with the City of St. Thomas.

Our hiring process does not use artificial intelligence (AI) or automated decision‑making tools. Applications are reviewed and evaluated by our hiring team.