Director of Sales and Operations

Are you an experienced insurance leader ready to take on a senior leadership role?

Join one of Canada's fastest-growing insurance brokerages, where you'll earn a competitive salary with uncapped performance bonuses, equity opportunities, and a retirement bonus.

At A-Kan Insurance Ltd., we've built a workplace culture around collaboration, accountability, empowerment, and continuous learning. We are committed to building strong relationships with our clients, colleagues, and insurance partners.

We are seeking a Director of Sales and Operations to lead business growth, strengthen operational performance, and develop high-performing teams across Alberta and Ontario.

This is a key leadership position for someone who understands the insurance brokerage industry, knows how to drive sales, improve productivity, develop people, and implement processes that support sustainable growth.

Key Responsibilities

Sales & Business Development

• Develop and execute sales strategies to drive new business growth across Commercial and Personal Lines.
• Identify new business opportunities, strategic partnerships, and areas for market expansion.
• Establish sales targets, monitor performance, and hold team members accountable for results.
• Coach and mentor producers to improve sales performance, prospecting, client relationships, and closing ratios.
• Build and maintain strong relationships with insurers, underwriters, business partners, and key clients.
• Identify opportunities to improve client retention, cross-selling, and overall revenue growth.

Operations & Performance Management

• Oversee daily sales and service operations to ensure efficiency, productivity, and exceptional client service.
• Develop, implement, and improve operational processes, workflows, and service standards.
• Establish and monitor key performance indicators (KPIs), including sales production, employee productivity, retention, turnaround times, and operational efficiency.
• Ensure teams follow underwriting guidelines, internal procedures, regulatory requirements, and company policies.
• Identify operational challenges and implement solutions to improve efficiency and profitability.
• Leverage technology, CRM systems, automation, and reporting tools to improve team performance and streamline operations.
• Work closely with leadership to align operational performance with the company's growth objectives.

Leadership & Team Development

• Lead, mentor, and develop high-performing sales and service teams across Alberta and Ontario.
• Foster a culture of accountability, teamwork, continuous improvement, and results-driven performance.
• Conduct regular performance reviews, coaching sessions, and team meetings.
• Support recruitment, onboarding, training, and professional development.
• Collaborate with senior leadership on business planning, organizational development, and long-term growth strategies.
• Represent A-Kan at industry events and maintain strong relationships with insurance partners.

Qualifications

• 10+ years of experience in the insurance industry, including significant experience in sales, brokerage operations, and leadership.
• 5+ years of proven experience leading teams, driving revenue growth, and improving operational performance.
• Strong understanding of Commercial and Personal Lines insurance, brokerage operations, underwriting processes, and insurer relationships.
• Experience in the Alberta and Ontario insurance markets is preferred.
• Alberta Level 2 General Insurance licence and/or RIBO licence preferred.
• Proven ability to establish sales targets, monitor KPIs, manage performance, and deliver measurable results.
• Strong leadership, coaching, communication, and problem-solving skills.
• Experience with brokerage management systems, CRM platforms, and workflow automation is an asset.
• An entrepreneurial mindset with the ability to balance business growth, operational efficiency, and team development.
• A university degree in Business or a related field, or an equivalent combination of education and experience.

What We Offer

• Competitive base salary plus uncapped performance bonuses
• Equity opportunities and a retirement bonus
• Dental, extended health, vision, life, and disability insurance
• A high-impact leadership role with a clear path into executive leadership
• Opportunity to influence business strategy, operations, and future growth
• Access to a wide range of insurer partners and markets
• A supportive, entrepreneurial, and collaborative work environment

Why A-Kan Insurance?

🏆 Twice recognized as Canada's Fastest Growing Brokerage

🏆 Named a Top Insurance Employer

🏆 5-Star Brokerage Award winner

About A-Kan Insurance Ltd.

Founded in 2013, A-Kan Insurance has grown from a one-person operation into a leading insurance brokerage with offices in Alberta and Ontario.

We specialize in Commercial, Personal, Financial, and Group Benefits insurance, delivering tailored insurance solutions and building lasting relationships with our clients and partners.

As we continue to expand, we are looking for strong leaders who want to make a meaningful impact, help build successful teams, and grow alongside our organization.

Ready to help lead the next chapter of A-Kan Insurance? Apply now or message us directly to start the conversation.