Director, Product - Value Add Services

Your Moneris Career - The Opportunity

As the Director, Product - Value Add Services (VAS), within the Small to Medium Business (SMB) portfolio, you will lead a team of Product Managers responsible for the end-to-end lifecycle management of products and solutions across the portfolio.

You will collaborate with cross-functional teams to shape how Moneris serves current and future merchants and partners while strengthening our competitive position in the evolving payments industry. This role requires a combination of strategic product leadership, technical expertise, and market-focused product management experience.

Location: You will be based in our Toronto office, balancing in-office collaboration with remote flexibility.

Reporting Relationship: You will report to the Vice President, Product - Small to Medium Business (SMB).

Posting Type: Replacement.

Your Moneris Career - What you'll do

• Define and execute portfolio strategy across products and markets, ensuring a clear and actionable product roadmap aligned to business objectives.

• Lead the product lifecycle for new and existing products, from ideation and development through launch and ongoing optimization.

• Oversee product packaging, pricing, positioning, and go-to-market support to expand market reach and adoption.

• Lead and develop a team of Product Managers and support cross-functional delivery teams in achieving portfolio objectives.

• Partner with Product, Marketing, Sales, Technology, Compliance, and Legal teams to deliver portfolio initiatives and business outcomes.

• Measure product performance, customer experience, and customer satisfaction, while managing scope, timelines, costs, and issue resolution for product initiatives.

• Own portfolio performance, including product profitability (P&L) and achievement of portfolio OKRs.

• Develop and manage annual departmental business plans that support short-, mid- and long-term organizational goals.

Your Moneris Career - What you bring

Required skills and experience

• Bachelor's degree or equivalent work experience.

• Minimum 7 years of product management experience.

• Minimum 5 years of people leadership experience leading and developing teams.

• Knowledge of Agile methodologies and product development practices.

• Expertise in strategic planning, project management, portfolio management, change management, governance, and compliance.

• Experience presenting business and technical recommendations to senior leaders and gaining alignment on strategic investments and priorities.

• Experience applying product management frameworks, tools, processes, and techniques across multiple products or portfolios.

• Experience with project delivery processes, Scrum frameworks, budget management, financial analysis, stakeholder management, and negotiation.

Experience that would set you apart

• Master's degree.

• Experience with payment systems and merchant acquiring.

Your Moneris Career - What you get

At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

• Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).

• Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.

• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.

• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.

• Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs.

• Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.