Director, Revenue & Growth

About Us:

Right Time Group of Companies is a growing Canadian home services organization delivering heating, ventilation, air conditioning, plumbing and related services through a network of trusted local brands. We are committed to exceptional customer experiences, operational excellence and profitable growth. Our approach combines the strength and scale of a national organization with the local knowledge and relationships that make each branch successful.

Position Overview:

Reporting to the VP, Sales & Commercial Effectiveness, the Director, Pricing and Procurement will lead the development and execution of enterprise-wide pricing and procurement strategies across Right Time’s businesses. This role will drive profitable revenue growth, gross margin improvement and purchasing efficiencies through data-driven pricing decisions, strategic supplier partnerships and disciplined commercial practices.

Working closely with Sales, Operations, Finance and branch leadership, the Director will identify opportunities to improve price realization, strengthen purchasing leverage, manage input costs and establish practical standards that can be consistently executed across the organization while respecting local market needs.

Key Responsibilities:

Pricing Strategy & Optimization:

• Develop and continuously improve pricing strategies across HVAC replacement, service and maintenance, plumbing, electrical, memberships and related products and services.
• Establish pricing structures that reflect customer value, competitive conditions, equipment and labour costs, conversion performance and target margins.
• Identify opportunities to improve average ticket, price realization and gross profit while protecting customer value and close rates.
• Evaluate appropriate national standards and local market pricing flexibility, including Good/Better/Best offerings, promotional pricing and seasonal adjustments.
• Lead pricing pilots and implementation plans in partnership with Sales and Operations, measuring results and refining approaches as needed.

Procurement Strategy & Supplier Management:

• Develop a coordinated procurement strategy to leverage Right Time’s purchasing scale while supporting branch operating requirements.
• Build and manage strategic relationships with key equipment, parts, materials and service suppliers.
• Lead supplier negotiations and support commercial agreements focused on competitive pricing, quality, service levels, availability and overall value.
• Analyze purchasing patterns, supplier performance and product costs to identify consolidation, standardization and cost-saving opportunities.
• Partner with Operations and Finance to monitor supplier rebates, purchasing terms, cost changes and realized procurement savings.
• Support procurement planning and supplier transitions associated with acquisitions, branch integrations and new service offerings.

Analytics, Reporting & Financial Performance:

• Develop dashboards and scorecards to track pricing and procurement performance by branch, region, service line and supplier.
• Analyze pricing, volume, mix, conversion, discounting, product costs and gross margin to identify opportunities and risks.
• Quantify the expected and realized financial impact of pricing and procurement initiatives, with clear accountability for outcomes.
• Monitor competitive pricing, supplier market conditions and cost inflation to inform commercial decisions.
• Present findings, recommendations and progress updates to senior leadership in clear, actionable terms.

Governance, Systems & Cross-Functional Execution:

• Establish practical pricing guidelines, discounting controls, approval processes and procurement standards.
• Partner with branch and regional leaders to ensure pricing and purchasing practices are understood and consistently applied.
• Work with relevant teams to maintain accurate pricing and product information in ServiceTitan and other business systems.
• Collaborate with Finance, Sales, Operations and Marketing to align pricing, supplier decisions and commercial programs with business objectives.
• Drive continuous improvement and adoption through effective communication, training and change management.

Qualifications:

• 7–10+ years of progressive experience in pricing, procurement, commercial strategy or related functions, with demonstrated leadership accountability.
• Proven ability to deliver measurable margin improvement, pricing performance and/or procurement savings.
• Strong analytical and financial acumen, including understanding of gross margin, cost drivers, price/volume/mix and business performance.
• Experience negotiating with suppliers and managing strategic vendor relationships.
• Ability to translate complex analysis into practical recommendations and influence leaders across a decentralized, multi-location business.
• Advanced Excel and reporting skills; experience with Power BI, SQL, ServiceTitan or comparable systems is an asset.
• Experience in HVAC, plumbing, electrical, home services, distribution or another multi-location service environment is preferred.
• Strong communication, collaboration, project management and execution skills.

Other:

• Ability to travel to branches and meet with suppliers as business needs require.
• Comfortable operating in a fast-paced, growing organization with both national priorities and local branch requirements.

What We Offer:

• Competitive compensation with performance-based incentive opportunities.
• Comprehensive benefits, including health, dental and life insurance.
• Eligibility to participate in a retirement savings plan.
• Opportunities to contribute to enterprise-wide initiatives and grow with the organization.
• A collaborative environment focused on trust, accountability and continuous improvement.