Director, Strategic Alliance Group

Expected compensation range for this position is $145,000 to $250,000+ inclusive of base salary plus uncapped bonus and incentive package. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing vacancy.

Preference will be given to candidates located in the Greater Toronto Area (GTA) or Eastern Canada. Travel will be required as part of this role.

Make a meaningful impact on client satisfaction and retention by strengthening the partnerships that matter most.

We’re looking for a strategic, commercially minded leader to drive retention and expansion across a portfolio of high-value client partnerships. This role is a key driver of retention and growth and is responsible for driving client satisfaction and strengthening partnerships within the Strategic Alliance Group (SAG). The Director operates as a strategic advisor to operators and clients, leading proactive engagement that strengthens partnerships, anticipates risk, and drives expansion opportunities. This is a highly visible role focused on protecting and growing strategic accounts through strong executive relationships, and disciplined portfolio management, shaping account direction and turning insights into measurable outcomes.

Now, if you were to come on board as our Director, Strategic Alliance Group we’d ask you to do the following for us:

• Own client retention performance across a defined portfolio
• Serve as a trusted strategic advisor to internal stakeholders and client leadership, including C-suite and senior leadership
• Lead planning and strategy for key accounts, including identifying priorities, managing account focus, and supporting clients through all stages of the partnership lifecycle
• Identify, assess, and mitigate commercial, operational, and relationship risks
• Translate client feedback and business insights into actionable operational strategies in partnership with Operations leadership
• Support and lead contract renewal, rebid, and recover strategies for at-risk accounts
• Align cross-functional efforts across Operations, Sales, Finance, Culinary, Support Services, and Sector leadership to deliver coordinated solutions
• Leverage data, analytics, and market intelligence to inform decision-making, identify trends, and shape retention strategies
• Lead executive business reviews and influence high-impact partnership decisions

Why This Role?

• Direct impact on business growth through strategic client partnerships
• High visibility with senior leadership and key clients
• Opportunity to shape retention strategy across a complex national portfolio
• Collaborative, performance-driven environment where innovation is valued
• Opportunity to influence executive client engagement and long-term partnership health across the portfolio

Think you have what it takes to be our Director, Strategic Alliance Group? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

• At least 10 years of experience engaging executive and senior level internal and external client stakeholders and leading strategic conversations within a multi-client scope
• Strong commercial and financial acumen with demonstrated ability to drive growth
• Experience managing complex portfolios and prioritizing effectively
• Proven ability to translate data and insights into actionable strategies
• Strong relationship-building skills across multiple levels of organization
• Experience in consulting, strategic account management, or large-scale client environments
• Executive presence with the ability to lead without authority, challenge and influence senior levels and group facilitation skills
• Ability to develop and execute strategic retention plans and long-term client partnership roadmaps