Director, Strategy, Process Improvement and Project Management Office

POSITION TYPE : Permanent Full-time, Day, 75 hours / pay period, 1.0 FTE
SALARY SCALE : $148,438 to $179,923 annually
CLOSING DATE : 2026 - 10 - 29*

Why should I join Bruyère Health?

At Bruyère Health, we're much more than a health organization; we're a true community built on respect, compassion, accountability, collaboration, and learning. If you're passionate about making a difference and are ready to be part of something bigger than yourself, join us. Come and work at Bruyère Health, where compassion and innovation meet to make each life better.

What is in it for me?

• Competitive benefits program
• Defined benefit pension plan (when applicable)
• Wellness program and on-site gyms
• Employee perks program
• Mental health support through our Employee and Family Assistance Program
• Professional development and learning opportunities

Summary of the role

Reporting to the Vice-President, Strategy, Quality & Performance, this role is responsible for providing organizational leadership for enterprise-wide process improvement, operational excellence, and continuous improvement initiatives across Bruyère Health.

The incumbent will lead the development and implementation of a comprehensive continuous improvement program, driving large-scale process transformation initiatives that improve quality, efficiency, patient and staff experience, and organizational performance. Applying Lean Six Sigma methodologies, the role will identify opportunities to optimize processes, eliminate waste, improve outcomes, and build organizational capacity for sustained improvement.

The role serves as Bruyère Health's internal subject matter expert in Lean transformation, process redesign, performance improvement, and change implementation. Working in partnership with senior leaders, physicians, managers, frontline teams, and key stakeholders, the incumbent will lead complex cross-functional initiatives, establish improvement methodologies and governance structures, and support the achievement of organizational priorities through measurable and sustainable process improvements.

In addition, the role provides leadership to a networked Project Management function Office (PMO) and supports strategic planning and performance management activities to ensure improvement initiatives are aligned with organizational priorities, follow best practices and deliver measurable results.

The main responsibilities include:

Enterprise Process Improvement and Operational Excellence

• Lead Bruyère Health's enterprise-wide process improvement and continuous improvement program.
• Identify, prioritize, and oversee large-scale organizational process improvement initiatives across clinical, operational, and corporate areas.
• Lead Lean transformation initiatives using Lean Six Sigma methodologies, tools, and best practices.
• Facilitate and coach leaders and teams through process redesign, value stream mapping, root cause analysis, and continuous improvement activities.
• Develop and sustain a culture of continuous improvement, innovation, accountability, and operational excellence throughout the organization.
• Establish and monitor performance indicators and benefits realization measures to demonstrate the impact of improvement initiatives.
• Provide expert advice and consultation regarding process improvement methodologies, change management approaches, and organizational transformation strategies.

Performance Management and Strategic Alignment

• Support the development and evolution of corporate performance management frameworks, including key performance indicators, outcome measures, reporting structures, and accountability mechanisms.
• Lead the development of executive-level reporting and performance insights to support organizational decision-making and continuous improvement.
• Ensure process improvement initiatives are aligned with organizational strategic priorities and operational objectives.

PMO Leadership and Governance

• Provide leadership and oversight to the networked Project Management Office (PMO).
• Establish governance frameworks, project management standards, and reporting structures that support the successful delivery of improvement and transformation initiatives.
• Ensure complex organizational projects are delivered effectively, on schedule, within budget, and aligned with organizational objectives.

Qualifications

Required:

• Undergraduate Degree in Industrial Engineering, Business Administration, Operations Management
• Lean Six Sigma Black Belt (LSSBB) certification
• Minimum of seven (7) years of progressive experience leading large-scale process improvement, operational excellence, continuous improvement, or Lean transformation initiatives
• Minimum of three (3) years of leadership experience
• Demonstrated experience leading enterprise-wide process redesign initiatives involving multiple departments, stakeholders, and organizational functions
• Demonstrated expertise in Lean Six Sigma methodologies, including process mapping, value stream mapping, root cause analysis, change implementation, and performance measurement
• Experience leading organizational change and transformation initiatives that resulted in measurable improvements in quality, service, efficiency, productivity, or organizational performance
• Experience influencing and partnering with senior leaders, executives, and cross-functional teams
• Project Management Office (PMO) experience and knowledge of project governance practices

Preferred:

• Lean Six Sigma Master Black Belt (LSSMBB)
• Project Management Office (PMO) Certification
• Change Management Practitioner (PROSCI) or Agile Scrum Master Certification
• Master’s degree (Master of Business Administration, Healthcare Administration, Quality Improvement, Operations Management, Industrial Engineering, or related field)
• Healthcare sector experience leading organization-wide improvement initiatives
• Fluent in French and English

Key Competencies

• Ability to structure, prioritize, and deliver complex initiatives across multiple stakeholders
• Competency in assessing, standardizing and guiding process improvement efforts
• Ability to lead a team of professionals
• Ability to engage and align diverse stakeholders across and at all levels in the organization
• Focused on outcomes, accountability and measurable results
• Ability to manage competing priorities in a fast-paced, complex environment

About Bruyère Health

Bruyère Health is Eastern Ontario’s leading health organization specializing in aging, rehabilitation, and care for those with multiple complex medical conditions. We bring together compassionate, person-centered care with world-class research to maximize quality of life for those we care for and their loved ones.

Bruyère Health has a proven history of addressing gaps in our health system with compassion, innovation, and courage. Today, as an academic health sciences center, we are training the next generation of health professionals to see—and take action on creating—a better health system for all.

Additional Information

*To support a fair and inclusive hiring process, this posting will remain open until a sufficient number of applications has been received. We encourage interested candidates to apply early.

This posting is intended to fill an existing vacancy.

All applicants must provide a recent CV, and a cover letter that clearly indicates that they meet the required qualifications. Copies of your degrees and certifications, if applicable, in one of Canada’s official languages must also be included. Please note that any inaccuracies in the information provided may result in your application being rejected.

Please note that the pre-screening questions must be submitted by all applicants as part of the application process and that answers are for information purposes only and will not disqualify internal candidates from competitions provided that the candidate meets the required qualifications of the position as per the posting.

Bruyère Health uses artificial intelligence to screen and assess answers provided by applicants. All applications received are subsequently reviewed by a member of our team. The information received, including that which is reviewed and analyzed by artificial intelligence, is used and stored in a secure environment and in accordance with Bruyère Health’s privacy policy PHIL 04 - Privacy and Confidentiality of Personal Information.

Bruyère Health promotes the principles of diversity and inclusion and adheres to the Employment Equity Act and Accessibility for Ontarians with Disabilities Act. Bruyère Health is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the departmental official of the accommodation measures which may be required to enable you to be assessed in a fair and equitable manner.

All Bruyère Health employees are required to provide proof of full vaccination for all identified communicable diseases as per our Communicable Diseases: Health Surveillance and Management policy.

An acknowledgement of receipt will be sent following the submission of your application. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

The next step is yours, apply now!