Dispatch Operations Coordinator - CDI (Lachine)

Canada Drayage Inc. is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at[email protected] and we will work with you to meet your needs.

CDI Company Profile:

Canada Drayage Inc. (CDI), part of the Fastfrate Group, is Canada’s leading coast-to-coast drayage provider, supporting the efficient operation of Canada’s ports, rail yards, and distribution centres.

CDI offers a dynamic, fast-paced environment with specialized equipment, diverse freight, and strong opportunities for professional career growth within a critical segment of the supply chain.

For individuals seeking a role where their work delivers immediate and measurable impact, CDI delivers.

Why you’ll love working here:

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team-focused environment
• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
• Support for professional memberships, training, and certifications
  

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:

Canada Drayage Inc. is seeking an Operations Coordinator to support daily dispatch and billing activities. This person will work closely with the Dispatcher to plan and monitor loads, create outbound loads in Trinium, and assist the Billing Coordinator with accurate, timely invoicing.

The role includes training in both dispatch and billing so the operations coordinator can provide coverage during vacations and other absences.

Hours of Work:
Monday to Friday, 10:00am–6:30pm

Work Arrangement:
On-site

Position Type:
Non-Union

Employment Status:
Permanent

Compensation:
Hourly Rate: $20.00 - $22.00/hr

Work Location & Environment:
4415 Rue Fairway, Lachine QC H8T 1B5

Office environment

Key Accountabilities:

In this role, you will:

• Assist the Dispatcher with daily load planning, driver assignments, scheduling, and follow-up with drivers and clients
• Create and update outbound loads in Trinium, ensuring order details, appointments, equipment, and customer instructions are accurate.
• Monitor dispatched loads and communicate any changes, delays, or service concerns to the appropriate team members.
• Keep Trinium orders and trip information current, including operational notes needed for billing.
• Assist with billing by reviewing completed orders, supporting documents, rates, and applicable additional charges before invoices are processed.
• Follow up on missing information, including delivery documents and trip details, to help prevent billing delays.
• Learn dispatch and billing procedures thoroughly and provide coverage for either function during vacations or absences.
• Communicate professionally with drivers, customers, and internal teams as needed.
• Help identify and resolve order or billing discrepancies.

Qualifications

We’re looking for someone who brings:

Education & Experience:

• Experience in transportation, logistics, dispatch, or billing is an asset.
• Working knowledge of the North American transportation industry

Skills & Attributes:

• Strong attention to detail and the ability to manage several priorities in a busy operation.
• Comfortable learning transportation software; experience with Trinium is an asset.
• Clear written and verbal communication skills.
• Reliable, organized, and willing to learn both operational and administrative duties

How To Apply:

If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.

Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.