E-Commerce Operations Specialist

About IHL

Founded in 1985, IHL is a Canadian, family-owned company committed to delivering exceptional quality, outstanding service, and competitive value to construction industry customers. As an innovative and rapidly growing industry leader, we strive to support and inspire our community of builders and contractors, empowering them to achieve more.

Our continued growth and success in retail construction and supply chain management stem from our dedication to building strong, long-lasting relationships with our customers and the communities we serve.

About the Role

The E-commerce Operations Specialist supports the day-to-day operation of IHL’s online store. This senior, hands-on role focuses on Shopify product setup, catalogue and collection management, on-site merchandising, promotional implementation, and quality assurance.

The Specialist works as part of a cross-functional team. Marketing provides campaign direction and creative assets; Purchasing provides product information and pricing; and Digital Marketing provides SEO direction. The Specialist coordinates these inputs and ensures the team implements approved information and assets accurately and on schedule across the website.

The ideal candidate brings strong hands-on Shopify experience and a background in e-commerce operations within a comparable retail, wholesale or distribution business.

Core Responsibilities

Essential Duties and Responsibilities include, but are not limited to the following:

Shopify Catalogue & On-site Merchandising

• Manage product setup and updates in Shopify using approved product information from Purchasing and other relevant teams.
• Maintain product categories, collections, variants, attributes, descriptions and digital assets.
• Implement approved pricing and inventory updates in coordination with Purchasing.
• Manage on-site merchandising and landing page updates to support product visibility and customer navigation.
• Apply SEO recommendations provided by the Digital Marketing team to product and collection pages.

Promotions & Digital Campaign Coordination

• Set up and test approved promotions, discount codes, gift offers and other online offers in Shopify.
• Coordinate with Marketing and Purchasing to confirm promotional details, eligible products, pricing, assets and timing before publication.
• Coordinate website updates for digital campaigns and product launches, including landing pages and asset placement.
• Monitor promotion dates and coordinate the removal of expired or conflicting offers.

Website Quality & Team Coordination

• Review product pages, landing pages, links, images, product options and promotional functionality for accuracy before publication.
• Identify website content or functionality issues and coordinate resolution with the appropriate teams.
• Work with Marketing, Purchasing, Digital Marketing, Sales, IT and other relevant teams to keep website updates accurate and on schedule.
• Maintain clear procedures for product setup, promotional implementation and website quality checks.

Reporting & Continuous Improvement

• Prepare reports on product content, promotions and relevant site activity.
• Identify recurring issues and recommend improvements to e-commerce workflows and the customer experience.
• Support colleagues with guidance on Shopify processes and established website standards.

Experience & Skills

• Strong, hands-on Shopify experience is required.
• Senior-level experience in e-commerce operations, digital merchandising or product content is required.
• Experience in a comparable retail, wholesale or distribution business is required.
• Experience managing product catalogues, collections, on-site merchandising, and online promotions is required.
• Strong attention to detail and the ability to coordinate multiple site updates and deadlines.
• Ability to work effectively across departments and follow through on shared deliverables.
• Familiarity with SEO fields and the ability to implement SEO recommendations.
• Strong organizational, communication and problem-solving skills.
• Experience with Shopify reporting or Google Analytics 4 is an asset.

Candidates must be currently in Canada, legally authorized to work, and available to work on-site in Vaughan, Ontario.