EHR Solution Analyst – Seniors Living

Position Summary:

The EHR Solution Analyst supports the planning, design, configuration, implementation, and ongoing optimization of business improvements across the Seniors Living portfolio. The role has primary accountability for PointClickCare (PCC), the core platform supporting senior care operations, and applies Clinical Informatics knowledge to ensure PCC continues to meet evolving clinical, operational, privacy, and regulatory requirements. The role also provides secondary functional and application support for other assigned platforms and applications used within the Seniors Living portfolio. Responsibilities include identifying and validating business needs, translating requirements into feasible solution options, supporting business cases and requests for proposal, analyzing application data and issues, and recommending sustainable solutions. The individual applies strong communication, analytical, and problem-solving skills to resolve system issues, improve adoption, and maximize the value of technology investments, while maintaining PCC as the principal focus of the role.

Primary Accountabilities:

Application Configuration/Support

• Provide primary functional and application support for PointClickCare and secondary support for other assigned platforms and applications across the Seniors Living portfolio.
• Clarify and translate business requirements/objectives into functional specifications and designs.
• Configure new software features to enhance business capabilities and/or efficiencies.
• Independently or in collaboration with peers, configure enhancements based on defined business requirements.
• Design test scripts and lead testing to align to defined specifications.
• Support in-depth root cause analysis of problems and contribute to the associated mitigations.
• Coordinate and validate the migration of enhancements and configurations across available platform environments or release stages, from development and testing through production.
• Ensure consistency and standardization across multiple instances of the same solution, where necessary.
• Provide onboarding/offboarding support based on defined SLA’s.
• Resolve and document application incidents and defects.
• Coordinate with PCC and other application vendors to troubleshoot defects, assess product changes, and understand release, roadmap, and support impacts.
• Develop and maintain user manuals and guidelines.
• Support the implementation and integration of new modules as part of organizational projects.
• Deliver end-user training to support successful system use and project rollouts.
• Maintain application security by managing user roles, access rights, and permissions in PCC and, where assigned, other Seniors Living applications, in accordance with applicable legislation, privacy requirements, and organizational policies.
• Perform monthly/quarterly audits and create relevant reports for stakeholders.
  

Assist in Creating Application Efficiencies

• Assist in the definition, development, and documentation of business requirements, and specifications on a project-by-project basis, taking into consideration platform capabilities.
• Create systems models, specifications, and diagrams to assist with the interpretation of business requirements into feasible options and communicate these to business stakeholders.
• Conduct and/or assist in prototyping new capabilities to enhance business processes, operations, and information process flow.
• Develop an understanding of existing business processes and recommend changes that leverage best usage of a platform and/or solution.
• Participate in the application lifecycle for PCC and other assigned platforms, including assessing and triaging change requests, coordinating testing and required approvals through PCC Governance, supporting release readiness and implementation activities, and managing go-live communications to affected sites, educators, and other stakeholders.
  

Qualifications

• Bachelor's degree in Computer Science, or Information Systems or other technically relevant degree.
• Minimum 4 years of application support or solution analysis experience, including at least 2 years of hands-on experience configuring and administering PointClickCare.
• Solid understanding and experience supporting and configuring PointClickCare is a must.
• Healthcare experience/knowledge is highly preferred.
• Good understanding of Clinical Informatics with the ability to translate clinical needs into system requirements and capabilities is highly desirable.
• Experience supporting requirements definition and configuration of Cloud and/or SaaS based solutions.
• Experience supporting additional healthcare, clinical, resident care, workforce, medication management, scheduling, or other operational applications is an asset.
• Familiarity with best practices and governance related to clinical information systems.
• Ability to assess and understand solutions at a platform level and make recommendations to ensure consistency and standardization across the platform.
• Ability to work effectively with front-line functional areas, end-users, and other IT professionals, specifically in building relationships and managing expectations.
• Experience in defining, implementing and/or enhancing operational processes and templates.
• Senior’s Living and/or related business knowledge is an asset.

Skills and Attributes

• Define and communicate timelines, resource needs, and deliverable expectations to stakeholders.
• Ability to conduct research into production issues
• Strong customer service skills.
• Working knowledge of ITSM/ITIL process analysis and improvement (Change and Incident management)
• Ability to work independently with minimal supervision.
• Strong written, oral, and interpersonal communication skills
• Ability and willingness to work in a collaborative environment
• Ability to work flexible hours
  

Why join SE Health?

• Competitive Total Rewards
  So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging
  Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact
  Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.

• Growth That Meets Your Ambition
  Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at [email protected].

AI and compensation details: We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The total target compensation for this position is $64,000 - $80,000. The compensation offered is determined based on the successful candidate’s relevant experience, skills, and competencies, taking into consideration internal equity.

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