Ushers - Flato Markham Theatre

Department and Commission: Economic Growth, Culture and Entrepreneurship, Development Services
Vacancy Type: Temporary Part Time
Posting Date: November 10, 2026
Application Deadline: November 20, 2026

About the City of Markham

The City of Markham is consistently ranked among Canada’s top municipal employers. In 2026, the City received its sixth consecutive Canada’s Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services. An award-winning municipality, Markham is recognized for its leadership in sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve.

Join us and make a lasting difference!

Hours of Work:This is a temporary part-time position that would require a minimum availability of up to three shifts per week totalling up to 24 hours per week. The majority of shifts occur during the week & weekends, with performances taking place during daytime & evening hours and holidays. We are looking for ushers with a flexible daytime and evening schedule who will be available to begin training immediately.

Working Conditions: Primarily indoor, standing and/or sitting for long periods of time, stairs to access upper-level seating, some lifting and bending required

Job Summary

The role of the Usher is to welcome, provide direction and assist patrons to their seats and to other locations within the Flato Markham Theatre, thereby contributing to a positive and efficient experience for Theatre patrons.

Key Duties and Responsibilities

• Greets and assists patrons throughout the front of house
• Provides information about the theatre, performances and venue for patrons
• Guides patrons to seats and assists individuals when needed
• Able to fill different roles: front door, house/orchestra doors, coat check, merchandise etc.
• Various housekeeping duties

Qualifications

• High School diploma preferred
• Current certifications in Standard First Aid OR Intermediate First Aid with CPR C and AED
• Smart Serve certified (if 18 years of age or older)
• Able to stand and/or sit for long periods of time
• Good verbal communication skills
• Sensitivity to diverse theatre patrons in a courteous and efficient manner.
• Experience handling cash preferred
• Vulnerable Sector Screening letters will be required

Core Behaviours

• Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
• Change & Innovation: Responds positively and professionally to change and helps others through change.
• Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
• Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
• Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
• Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example

Core ValuesAt the City of Markham, our work is guided by a shared set of core values that shape how we serve our community and support one another.

• Service Excellence: the consistent delivery of high-quality efficient and customer-centric service that exceeds expectations.
• Accountability: our obligation to be responsible and accountable for our actions, decisions and performance.
• People-Focused: putting people first.
• Trust: the confidence we place in each other to act with integrity and fairness.
• Innovation: Investing in each other and the way we deliver our programs and services.

We are looking for candidates who bring these values to life through their actions, decisions, and leadership approach.

Conditions of Employment
As a condition of employment, you will be required to provide a satisfactory Vulnerable Sector Screening (VSS) / Vulnerable Sector Check (VSC) letter.

AI Disclosure

At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require accommodation and we will work with you to ensure a barrier free hiring process.

Please respect our scent free area by not wearing scented products when visiting the office.