Electrical Service Manager

Colwin Electrical Group

Company Profile:

At Colwin Electrical Group, providing energy for life is what we do and how we do it. Dynamic, experienced and focused, our team energy and expertise are the driving force behind our commitment to each project. Locally owned and operated, Colwin delivers a range of electrical services from system design, cost planning and commercial installation to thermal imaging diagnostics and responsive maintenance service. From start to finish, Colwin is devoted to transforming complex electrical challenges into powerful solutions.

We are always looking for bright and motivated individuals to join our team and help build our brand while
we are exceeding our customers’ expectations. We are proud of our amazing projects; our reputations with our customers, partners and suppliers; and of course, our workplace culture.

It’s our goal to attract, develop and retain outstanding employees who provide exceptional services to meet our client’s needs.

We are seeking an experienced and dedicated Electrical Service Manager to join our team.

Job Summary:

As a Service Manager, you will be responsible for leading and overseeing the day-to-day operations of our Service Department, ensuring efficient service delivery, strong customer service, effective technician coordination, and accurate administrative follow-through. You will manage the service process from initial customer request through scheduling, field execution, documentation, billing, and final close-out.

Roles and Responsibilities:

• Service Department Leadership: Lead the day-to-day operations of the Service Department, establishing priorities, maintaining department organization, monitoring outstanding work, and ensuring service commitments are completed in a timely manner.
• Estimating: Prepare and/or review service estimates based on customer requirements, project scope, labour, materials, and applicable industry standards.
• Dispatch & Scheduling: Manage the scheduling and dispatch of service technicians based on qualifications, availability, customer requirements, urgency, and workload.
• Administration & Billing: Ensure completed service work has the required labour, materials, purchase information, documentation, and approvals necessary for timely customer invoicing and close-out.
• Daily Service Calls & Customer Care: Oversee customer service inquiries and service requests, ensuring customers receive timely communication, professional support, and appropriate follow-up.
• Customer Escalations: Act as the primary point of escalation for significant customer concerns, service issues, delays, deficiencies, and unresolved commitments, ensuring issues are followed through to resolution.
• Service Call Follow-Up: Monitor open service calls from initial request through completion, ensuring required materials, documentation, customer communication, technician follow-up, and billing information are completed.
• Service Software Administration: Oversee the effective use and accuracy of service-related systems.
• Safety Leadership: Lead and coordinate Service Department safety meetings and reinforce company safety requirements and procedures.
• Continuous Improvement: Identify opportunities to improve service scheduling, customer communication, administrative processes, field coordination, documentation, and overall departmental efficiency.
• Site Visits & Reviews: Conduct or participate in site visits as required to assess customer needs, determine scope of work, review service requirements, and verify completed work.
• Permits & Inspections: Coordinate required operating permits and inspections associated with service work.
• Warranty & Parts Management: Oversee warranty work, warranty tracking, parts requirements, and maintenance of warranty records.

Job Requirements:

• Electrical trade qualifications. Red Seal, FSR A.
• Minimum 5 years of experience in a Service Electrician Role
• 3+ years of experience as a Service Manager or Project Manager.
• Experience in a fast-paced environment with a focus on efficiency and accuracy.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficient in MS Office Suite (Word, Excel, Outlook, SharePoint, Teams).
• A valid Class 5 driver's license (BC).
• In-depth knowledge of electrical systems, codes, and regulations.

Why Colwin:

• Safety is our priority.
• Top industry standard wages
• Medical and extended health benefits
• RRSP contribution benefit program
• Advancement opportunities throughout the company