Employment Counsellor - On-Call

Position Title: Employment Counsellor, Bilingual Preferred

Department: Employment Services

Status and hours: On-call

Pay Scale: $29.463 /hr - $34.663/hr

Reports to: Supervisor, Employment Services

Deadline: Until Filled

This position is an existing vacancy.

Who are we?

Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who face barriers to care due to race, gender, income and/or ability. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.

Job Summary:

The Employment Counsellor is responsible for delivering employment services geared to the needs of specific target groups within the full-suite employment model. This position is responsible for working one-on-one with clients of the Integrated Employment Services program under Employment Services.

Job Specific Responsibilities:

Direct Client Service

• Provides direct one-on-one support to job seekers in a client-centred manner.
• Manages client case loads.
• Performs employment and needs assessments for clients.
• Reduces barriers to access for the populations served by the program.
• In partnership with the client and/or relevant stakeholders, develops, reviews and monitors employment service plans.
• Supports clients in their career exploration and job search.
• Assists clients to build support networks.
• Provides assistance with intake/assessment processes.
• Establishes and maintains positive and supportive relationships with clients.
• Provides information and resources to clients.
• Provides financial supports to clients in keeping with program guidelines.
• Problem solves difficulties and celebrates successes with clients as appropriate.
• Participates in regular chart reviews and case conferences.
• Performs client follow-up as per program guidelines.
• Maintains awareness of current issues and developments in the respective field.
• Liaises with clients and external resources/organizations as required.
• Establishes working relationships with relevant agencies/services that support client needs.
• Makes referrals to other staff and/or agencies pertaining to relevant client issues.

Administration and Program Support

• Maintains electronic client records and documentation in accordance with program requirements.
• Ensures accurate case notes and program documentation.
• Participates in chart audits and data integrity reviews.
• Assists in maintaining program resources and materials.
• Works collaboratively with employment services staff and Centre teams.
• Participates in team meetings, case discussions, and program planning activities.
• Provides consultation and resources to staff regarding client support strategies.
• Participates in program evaluation activities.
• Maintains effective communication with internal and external stakeholders.
• Supports volunteers and student placements through orientation, guidance, and mentorship.
• Contributes to program development, policies, and procedures.

Position Requirements

Education

• Bachelor’s degree in Social Sciences or related field, or equivalent combination of education and experience.

Professional Experience

• 3–5 years of experience in areas such as:
• Employment counselling or career development
• Working with immigrants, newcomers, refugees, and Internationally Trained Professionals
• Supporting individuals facing barriers to employment
• Facilitating employment or life skills workshops
• Developing partnerships with employers, mentors, or community organizations
• Working with diverse populations in a community or social service setting

Key Competencies

• Knowledge of labour market trends, employment legislation, and workforce integration issues.
• Understanding of barriers affecting immigrant and newcomer job seekers.
• Knowledge of adult learning principles and group facilitation techniques.
• Strong documentation and case-management skills.
• Ability to manage caseloads and monitor client progress.
• Ability to build partnerships with employers, mentors, and community agencies.
• Knowledge of community and social service resources.
• Strong digital literacy including MS Office and case management systems.
• Excellent interpersonal and communication skills.
• Strong organizational, time management, and problem-solving abilities.

Linguistic Profile (for Centres with French Language Service Designations)

• Based on the New Avenues Linguistic Rating Scale (A+ to C-)

Required:

• English oral expression: A+
• English oral comprehension: A+
• English reading comprehension: A+

Assets:

• Bilingualism (English/French) is preferred
• Additional languages

Personal Suitability/Other Requirements

• Valid driver’s license and access to a vehicle for travel to off-site locations.
• Monday to Friday days with some flexibility required for occasion Thursday evenings on a rotational schedule and/or weekend days.
• Positively contribute to monthly individual and team Key Performance Indicator (KPIs) while managing a challenging workload through prioritization and effective time management
• Comfortable providing services in a hybrid model or in-person and virtual services from the Employment Centre or off-site locations.