Engineer/Specialist, technical support.

Brief description of the position :

In order to meet the needs of our customers in the Medical Devices sectors, FOP CONSULTANTS is looking for technical support consultants motivated to carry out mandates. The main missions would be to provide technical support to customers' employees on the use of medical devices, to monitor technology to always act as an expert, to provide training to technicians and professionals, to support other departments in their daily activities, write any documentation relating to the mandate and collaborate on any project related to biomedical engineering.

Main responsibilities :

• Manage Assist our customers' employees on the use and maintenance of medical devices;
• Make a technological watch in order to always maintain one's technical and clinical knowledge;
• Ensure the proper use of the devices and intervene to resolve malfunctions in order to obtain optimal operation;
• Work closely with the marketing and sales teams by providing information that would allow them to maintain their commercial impacts;
• Participate in training and train technical and professional staff on products, procedures and software;
• Write any documentation relating to the execution of the tasks;
• Participate in the improvement of existing software and the development of new software;
• Participate in clinical evaluations of products with regulatory authorities;
• Provide solutions to problems encountered and perform all tasks relevant to the mandate.

Qualifications :

• Bachelor's or master's degree in engineering (biomedical; biomechanics, mechanics, physics) or any other related discipline;
• 1 (one) to 10 (ten) years of experience in the medical device, hospital or related industry;
• Project management (an asset);
• Experience in biomedical technical support;
• Knowledge of ISO 13485 regulations;
• Knowledge of FDA, Health Canada regulations;
• Knowledge of classes I, IIa, IIb and III of medical devices;
• Excellent command of MS Office suite;
• Good communication and writing skills in French and English;
• Mobility (an asset).

Personal skills :

• Leadership;
• Rigor et discipline;
• (Organize), able to manage several projects;
• Analytical and critical mindset;
• Perseverance;
• Humility.

What we offer :

In order to allow the full development of our team members, FOP CONSULTANTS guarantee the support and comfort necessary for the achievement of their mandate. The main advantages offered are as follows:

• Competitive wages;
• Group insurance;
• Professional insurance;
• Remote work, according to the customer needs;
• Vacations: 3 weeks;
• Paid sick leave: 3 days;
• Monthly transportation fees;
• Career advancement opportunity;
• Continuing education.