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Publié il y a 2 mois

English Customer Service Agent- Remote

@ AnswerNet

Toutes ses offres

Winnipeg, Manitoba

17 $/hTemps plein
Postuler
SIGNAUX

En bref

AnswerNet is hiring a full-time remote English customer service agent to answer inbound calls, emails and chats for religious organizations and charities. The work covers donations, doctrine and services, with a schedule of 8:00 am to 8:00 pm CST, seven days a week, at $17.00 per hour. Candidates must work from a quiet home office in listed provinces.

Salaire :

17 $ de l’heure

Responsabilités :

  • Answer inbound customer calls professionally
  • Support email inquiries and chat
  • Document customer interactions in the system
  • Escalate complex issues per company procedures
  • Meet daily performance and call handling targets

Résumé des exigences :

  • High school diploma or GED
  • Typing speed of at least 25 wpm
  • Strong computer navigation skills
  • Quiet, distraction-free home workspace
  • Pass a criminal background check

Outils et compétences

Windows 11 PCNoise-canceling USB headsetWebcamSmartphone

Avantages mentionnés

Assurance maladieSoins dentairesSoins de la vueAssurance invaliditéRégime de retraiteProgramme d’aideCongés payés
Source et dates

Site carrière / système de candidatures · ultipro

Date publiée par l’employeur
2026-09-25
Première détection par notre source
2026-10-14
Mise à jour du dossier source
2026-10-21

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine40 (estimé)
Horairejour, soir, fins de semaine
Déplacementsavion : aucun · route : aucun
Milieu de travailDomicile
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
Vérificationscasier judiciaire
FormationSecondaire (DES) (exigé)
Avantages mentionnésCongés payés généreux, Régime de retraite, Mieux-être, Formation payée

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler
ChampValeur
Offres sur Jobsy13
Description

REMOTE: English Customer Service Agent
Job Type: Full Time – Work from Home
Required Availability: Monday to Sunday, 8:00 am to 8:00 pm CST
Location: Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, ON, QC, PE, and SK.
Salary: $17.00 Hourly

About AnswerNet

AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more.

Short Description:

A significant portion of our client base consists of religious organizations/charities. Agents are required to handle calls regarding [donations/doctrine/services] for these specific groups
Making a difference is at the heart of everything we do. Whether we are raising funds for a child’s operation, supporting abandoned animals, making sure someone can find a warm place to go, or feeding the hungry, our Customer Service Agents are responsible for delivering great customer service by managing inbound calls effectively and efficiently.

AnswerNet Offers Great Benefits:

● Ongoing training and development to ensure your success
● Virtual paid training
● Paid time off
● Comprehensive benefits package (medical, vision, and dental)
● Employee Assistance Program
● RRSP program options
● Short and Long-Term Disability options
● Internal career advancement opportunities

Your Qualifications:
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Agent (Remote) role include:
● A high school diploma or GED
● Proficiency in fast-paced multitasking
● Eagerness to learn new technologies
● Submit to and pass a criminal background check
● Strong computer navigation skills and PC knowledge
● Minimum typing speed of 25wpm
● A quiet, distraction-free environment to work from in your home
● PC/Laptop with at least Windows 11 (Apple/Mac products, Chromebooks, and tablets are not compatible), 16 GB RAM, Intel Core i5 processor or higher, 250 GB SSD
● High-speed internet with Ethernet cable (no wireless/hotspots or satellite) Upload 100 Mbps and 30 Mbps Download speeds
● Preference to 2 monitors or 1 large screen
● Noise-canceling USB-connected Headset
● Webcam
● Smartphone

Key Responsibilities:
● Answer inbound customer calls in a professional and courteous manner.
● Support email inquiries and chatrooms.
● Provide timely and accurate information regarding products and services.
● Document customer interactions and feedback in the system.
● Follow company procedures and escalate complex issues when necessary.
● The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment.
● Meet daily performance metrics and call handling targets.

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