Equipment Administrator

JOB SUMMARY

Under the direct supervision of the Equipment management Team Lead, the Equipment Administrator is responsible for ensuring that adequate equipment inventory levels are maintained. In addition, you will be responsible for HCCSS and Subcontractor communication and reconciliation of equipment rentals and billing corrections, HCCSS error reporting, as well as other internal reports as assigned.

DUTIES AND RESPONSIBILITIES

· Responsible for making calls confirming with patients, HCCSSs and /or Subcontractors regarding the rental of equipment.

· Responsible for scheduling pickup of equipment and/or bio-waste with patient/family members/care givers.

· Ensuring that the appropriate requisitions are sent by the HCCSS and Subcontractors.

· Maintain open communication with the logistics team and drivers to ensure that pickups are done on time.

· Maintaining open communication with finance regarding equipment rental billing

· Following up with missed pickups and rescheduling with patients

· Following up with patients regarding Preventative Maintenance schedules and arranging Pump Replacements

· Identifying HCCSS errors in relation to the HCCSS contracts

· Manages inventory, documentation, and control of all client equipment including infusion pumps, chargers, poles, bolus cords and accessories.

· Maintains computer system records of all client equipment locations, usages, maintenance, repairs and returns, etc.

· Performs other duties such as administrative duties and daily reports as required.

· Participate in ongoing internal and/or external continuing education activities.

· Adhere to Bayshore Policies and Procedures

QUALIFICATIONS

· Minimum high school diploma or an equivalent combination of education and experience

· 2-3 years of experience working in a customer service or administrative role dealing with large volumes of correspondence.

· 1-2 years of experience within a call center/customer service environment and use of computers within a Windows environment.

· Excellent Customer Service skills, empathetic, problem solver, active listener, with positive attitude.

· Ability to read and interpret documents such as safety rules and procedure manuals in English. Ability to understand basic medical terminology.

· Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

· Ability to compute rate, ratio, and percent and must be able to perform basic algebraic calculations.

· Ability to sit for long periods of time, while on the phone or computer

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.