Event Services Specialist

Where Human Connection Fuels Possibility ​

At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. ​

Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource.

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Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.​

And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. ​

That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.​

We have a passion for excellence and genuine care for the people making it possible.

Maritz Business Events Solutions helps organizations create impactful and memorable experiences through expertly designed meetings, conventions, tradeshows, and corporate events. We partner with clients to provide innovative event strategies, logistical support, and flawless execution, all while focusing on attendee engagement and delivering measurable business outcomes. At Maritz, we blend creativity, technology, and data-driven insights to produce tailored events that inspire and drive results.

The Event Service Specialist (ESS) is the day-of onsite primary client point of contact for assigned programs and events. This role is responsible for the onsite execution of all program and event logistics, ensuring exceptional client/guest experiences by providing superior customer service for Maritz Global Events onsite operations. Additionally, you will be responsible for maintaining and auditing assigned internal event spaces.

*Please note: This position is onsite in Montreal, Quebec, Canada, and all applicants must be legally authorized to work in Canada.*

60% - Event Operation Logistics: Manages all onsite logistics for assigned program/event: transportation, registration, hospitality desk, catering, facilities, activities, technology and executive/VIP handling. Provides guidance and is consultative to clients and guests. Conforms to all corporate, department & performance policies. Assists in problem solving. Anticipates and resolves challenges onsite. Maintains proactive, positive, open line of communication with client to ensure understanding of expectations and client satisfaction. Ensures overall attendee and guest experience is exceptional by demonstrating a high level of customer service.

20% - Internal Event Space Management: Responsible for regularly maintaining and auditing assigned internal event spaces. Demonstrates strong attention to detail by identifying areas that need improvement. Manages running list of maintenance items, submitting request and following up to ensure issue is resolved.

20% - Administrative/Project Support: Manages team resource documents and various projects as assigned by manager.

Qualifications

• Bachelor’s degree or equivalent experience required. Strong preference for degree programs in hospitality/event management or equivalent hospitality experience.
• Must possess the ability to read/write fluently in both English & French.
• Excellent computer skills, knowledge of G-suite tools & ability to learn new technology quickly.
• Professional communication, teamwork and leadership skills required.
• Must have ability to work with a flexible schedule that could include last minute changes.
• Must be able to handle physical demands of the position which may include but are not limited to: extensive standing, lifting, etc.
• Must be dependable, flexible, self-directed and able to work with all levels of employees both independently and in a team.

The range for this position $63,000 - $72,000 CAD, based on experience.

*Veuillez noter : Ce poste est en présentiel à Montréal, Québec, Canada, et tous les candidats doivent être légalement autorisés à travailler au Canada.*

Le Spécialiste des services événementiels (ESS) est le principal point de contact client sur place le jour des événements et programmes assignés. Il est responsable de l'exécution sur site de toute la logistique des programmes et événements, en garantissant des expériences exceptionnelles pour les clients/invités en offrant un service client supérieur pour les opérations sur site de Maritz Global Events. En outre, il est responsable de l'entretien et de l'audit des espaces événementiels internes assignés.

60% - Logistique des opérations événementielles: Gère toute la logistique sur site pour le programme/l'événement assigné : transport, inscription, bureau d'accueil, restauration, installations, activités, technologie et gestion des cadres/VIP. Offre des conseils et une approche consultative aux clients et invités. Se conforme à toutes les politiques d'entreprise, de département et de performance. Aide à résoudre les problèmes. Anticipe et résout les défis sur place. Maintient une ligne de communication proactive, positive et ouverte avec le client pour assurer la compréhension des attentes et la satisfaction du client. Assure une expérience exceptionnelle pour les participants et invités en démontrant un niveau élevé de service client.

20% - Gestion des espaces événementiels internes: Responsable de l'entretien régulier et de l'audit des espaces événementiels internes assignés. Fait preuve d'une grande attention aux détails en identifiant les zones nécessitant des améliorations. Gère la liste des éléments de maintenance, soumet des demandes et fait des suivis pour s'assurer que les problèmes sont résolus.

20% - Support administratif/projet: Gère les documents de ressources de l'équipe et divers projets assignés par le gestionnaire.

Qualifications

• Baccalauréat ou expérience équivalente requis. Forte préférence pour les programmes en gestion de l'hôtellerie/événements ou expérience équivalente dans l'hôtellerie.
• Doit posséder la capacité de lire/écrire couramment l’anglais et le français.
• Excellentes compétences en informatique, maîtrise des outils G Suite et capacité à apprendre rapidement de nouvelles technologies.
• Compétences professionnelles en communication, travail d'équipe et leadership requises. La maîtrise d'une langue étrangère est un atout.
• Doit être capable de travailler avec un horaire flexible, qui peut inclure des changements de dernière minute.
• Doit être capable de gérer les exigences physiques du poste, qui peuvent inclure mais ne sont pas limitées à : de longues périodes debout, le levage, etc.
• Doit être fiable, flexible, autonome et capable de travailler avec tous les niveaux d'employés, à la fois de manière indépendante et en équipe.

La fourchette de rémunération pour ce poste est de 63 000 $ à 72 000 $ CA

DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!

View all details at: www.MaritzBenefits.com

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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