F&B Supervisor Starbucks - River Rock Casino Resort - FT

The Food & Beverage Supervisor at Starbucks in Canada plays a pivotal role in ensuring exceptional customer experiences by overseeing daily food and beverage operations. This position is responsible for leading a team to deliver high-quality products while maintaining Starbucks' standards of excellence and safety. The role involves managing inventory, coordinating with suppliers, and ensuring compliance with health and safety regulations.

The Food & Beverage Lead also supports training and development initiatives to enhance team performance and customer satisfaction. Ultimately, this role drives operational efficiency and fosters a positive, inclusive environment that aligns with Starbucks' values and brand promise.

Key Accountabilities

• Provides leadership to F&B team on a shift-by-shift basis
• Ensures high guest satisfaction, resolves complaints, interacts with customers and maintains a positive atmosphere
• Supervise daily meal service, acts as expeditor during peak times, and ensures cleanliness and ambiance
• Offers food and beverage expertise to internal and external customers
• Assists the monthly inventory count and forwards discrepancies to management
• Carries out inspections on a regular basis to ensure consistency and reports maintenance and supplies deficiencies
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
• Ensure compliance with licensing laws, health and safety and other statutory regulations
• Manage other initiatives as required

Qualifications:

• Post Secondary hospitality or hotel education or suitable combination of education and experience
• Minimum 1 year F&B experience
• Serving it Right certification
• Previous experience as a Starbucks Team Lead, Shift Supervisor, or Supervisor.
• Starbucks experience is required, with an understanding of Starbucks operations, standards, and customer service expectations.
• Must be available to work early morning shifts starting at 5:30 AM.
• Ability to work a flexible schedule including evenings, weekends and holidays
• Demonstrated leadership skills with the ability to lead, coach, and support team members.
• Experience with opening and closing procedures, cash handling, and inventory management.
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Excellent verbal and written communication skills
• Computer literacy in MS Office an asset

Work Environment Considerations: This role requires standing for extended periods and supporting the operation during non-traditional hours, including evenings, weekends, and holidays—as part of delivering exceptional guest experiences in a high energy, premium dining environment.

Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Team members requiring accommodation are encouraged to contact Human Resources at any stage of the process.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.