Facilities Cleaning Supervisor

The YMCA of Southwestern New Brunswick is committed to strengthening our communities by responding to critical needs across the region, including population growth and change, health and well-being, youth retention, poverty, and the successful settlement and inclusion of newcomers. At the Y, we believe everyone deserves the opportunity to feel welcomed, connected, and supported. We are committed to creating an inclusive community where each person is valued for the unique perspectives, experiences, and contributions they bring.

Across 20 locations in Saint John and surrounding communities, the Y offers a diverse range of programs and services supported by approximately 450 employees and 500 volunteers. Through our Newcomer Community Connections team, we help newcomers build connections, access supports, navigate their new communities, and create a sense of belonging as they establish their lives in Southwestern New Brunswick. If you don’t have a Y story yet, now is your opportunity to get involved and discover what the power of belonging can do for you, your career, and your community.

The Opportunity

The Facilities Cleaning Supervisor is a hands-on working supervisor responsible for supporting high standards of cleanliness across multiple YMCA locations while providing day-to-day leadership to Facility Cleaning Team Leads and Cleaning Staff.

Approximately 70% of the role is focused on hands-on cleaning and operational support, with approximately 30% focused on staff supervision, scheduling, training, quality checks and related administration.

The successful candidate will be an experienced cleaner who enjoys working alongside a team, providing direction and helping create consistent, efficient cleaning practices across YMCA facilities.

Responsibilities

Cleaning Operations & Quality

· Perform hands-on commercial cleaning and work alongside staff to demonstrate expected cleaning standards;

· Ensure consistent cleaning standards across assigned YMCA locations;

· Develop and maintain practical cleaning routines, schedules, checklists and work instructions;

· Conduct regular cleaning inspections, identify concerns and ensure required follow-up is completed;

· Train staff in proper cleaning techniques, equipment use, chemical handling and safe work practices;

· Monitor cleaning products, supplies and equipment and report repair or replacement needs;

· Identify practical opportunities to improve cleaning efficiency, consistency and use of resources; and

· Report maintenance, safety and facility concerns to the appropriate Facilities personnel.

Team Leadership & Supervision

· Provide day-to-day supervision, direction and support to Facility Cleaning Leads and Cleaning Staff across multiple locations;

· Establish clear expectations for cleaning quality, attendance, performance and workplace conduct;

· Train, coach and support new and existing employees;

· Coordinate daily priorities and staffing needs with Facility Cleaning Leads and other YMCA leaders;

· Assist with employee performance concerns and work with the GM, Facilities and People & Culture when additional support is required; and

· Foster a respectful, positive and accountable team environment.

Scheduling & Administration

· Coordinate staff schedules and arrange coverage for absences, vacations, special events and changing facility needs;

· Use Dayforce to support employee scheduling, review timesheets and manage employee time-off requests;

· Monitor attendance and scheduling concerns and communicate issues requiring follow-up;

· Maintain required cleaning logs, inspection records, safety documentation and basic employee-related records; and

· Maintain effective communication with facility leaders regarding cleaning priorities and operational needs.

Dayforce & Workforce Management

• Ensure effective and consistent use of Dayforce as the YMCA's primary employee management and workforce system.
• Maintain oversight of employee scheduling, timesheets, attendance, and time-off requests within established organizational and payroll deadlines.
• Reinforce established scheduling expectations, including advance schedule posting and accurate recording of hours worked and meal breaks.
• Support timely completion of employee onboarding, required documentation, training assignments, and performance management activities within Dayforce.
• Ensure employee changes, including transfers, reporting relationships, employment status, and compensation adjustments, are communicated promptly to People & Culture and processed through established procedures.
• Promote Dayforce adoption, employee accountability, and consistent use of organizational systems across the department.
• Work collaboratively with People & Culture and Payroll to identify and resolve workforce management or system-related concerns

Skills and Qualifications

• 3–5 years of commercial or institutional cleaning experience is preferred;
• Previous lead, supervisory or team leadership experience is an asset;
• Strong knowledge of commercial cleaning methods, products, equipment and safe work practices;
• Ability to train, coach and provide clear direction to employees;
• Strong organizational and time-management skills with the ability to support staff across multiple locations;
• Comfortable using computers, mobile devices and electronic systems for scheduling, timesheets, email and basic record keeping;
• Experience with Dayforce or another workforce management system is an asset;
• Strong communication, problem-solving and interpersonal skills; and
• Ability and willingness to perform physically demanding, hands-on cleaning as the primary component of the position.

Expected Responsibilities

• Lead by example and demonstrate a commitment to cleaning quality, safety and customer service;
• Model behaviors consistent with the YMCA of Southwestern New Brunswick's mission, vision and values;
• Build positive and respectful relationships with employees, volunteers, members and YMCA leaders;
• Maintain confidentiality when handling employee and workplace information; and
• Contribute to clean, safe, welcoming and inclusive YMCA environments.

Competencies Required

• Leadership: Provides clear direction, support and coaching while working alongside the team.
• Communication: Communicates clearly, respectfully and in a timely manner with employees and YMCA leaders.
• Organization & Accountability: Manages schedules, priorities and operational needs and follows through on commitments.
• Teamwork: Builds positive working relationships and contributes to a respectful and inclusive workplace.
• Quality Focus: Maintains high standards for cleanliness, safety and service and addresses concerns when identified.

YMCA Leadership Behaviours

• Know Your WHY – We Lead with Purpose: Demonstrates a clear understanding of the YMCA's mission and purpose, ensuring decisions and actions reflect our commitment to strengthening communities.
• One YMCA – We Work as One Organization: Promotes collaboration across departments, shares resources and knowledge, and makes decisions that support the success of the YMCA as a whole.
• Own It – We Take Ownership and Accountability: Takes responsibility for decisions, actions, and outcomes, follows through on commitments, and holds self and others accountable.
• Stay Open – We Listen, Learn, and Stay Open: Welcomes feedback, considers different perspectives, remains open to change, and demonstrates a willingness to learn and grow.
• Lift Others Up – We Empower People to Succeed: Coaches, supports, and develops employees, creating opportunities for growth, confidence, and shared success.
• Speak with Clarity – We Communicate Clearly and Honestly: Communicates openly, respectfully, and transparently, provides clear expectations, and addresses difficult conversations constructively.
• Find a Way – We Are Strategically Informed and Solutions Focused: Approaches challenges with sound judgment, considers organizational priorities, and identifies practical solutions that support sustainable results.

Working Conditions

· This is a hands-on position, with the majority of working time spent performing or directly supporting cleaning operations;

· Work takes place across multiple YMCA locations and may include early mornings, evenings and weekends based on operational needs;

· The position requires regular standing, walking, bending, lifting and reaching and the safe use of commercial cleaning products and equipment;

· Travel between assigned YMCA locations is required;

· First Aid/CPR certification may be required; and

· All employees are expected to follow YMCA health and safety requirements and Service that Shines Standards.

What We Offer

• Professional Development: Ongoing training and skill-building opportunities.

• Perks: YMCA individual membership and Family membership taxable benefit, flexible hours
• Supportive Environment: Work with a team that values growth and career progression.
• Paid Vacation and Wellness Days.
• Benefits: Eligibility to enroll in the YMCA’s benefits and pension plan.
• Complimentary uniform

INTERESTED IN JOINING US?

Interested candidates are invited to apply with us online at Careers | YMCA of Southwestern New Brunswick. We ask all applicants to submit their cover letter and resume. The YMCA of Southwestern New Brunswick appreciates the interest of all applicants; however, only those selected for interviews will be contacted.

EQUAL OPPORTUNITY COMMITMENT

We value the unique perspectives and contributions of each individual and are committed to building an inclusive, diverse workforce.

DUTY TO ACCOMMODATE

The YMCA is committed to creating inclusive and accessible environments for all. If you require an accommodation at any stage of the application or employment process, we encourage you to let us know so we can ensure equitable opportunities for all.