Facilities Coordinator

Why Meridian?

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.

Find our story here: About Meridian

The role:

Servicing over 100 branches / departments and more than 1900 employees, the in-office Facilities Coordinator is the first point of contact for all Facilities related incidents, problems, changes or requests from the Meridian group of companies and Meridian’s tenants. The Facilities Coordinator is responsible for performing operational support duties of the Facilities Management function through Meridian’s ticketing system, providing a friendly and welcoming environment to all guests including registration and issuance of security access passes.

The Facilities Coordinator function is accountable for the general upkeep of Meridian’s corporate office by keeping the space aesthetically pleasing and highly functional through regular daily walkthrough inspections and promptly addressing customer requests as they arise.

Having the passion and obsession for delivering Service Excellence is essential for this position, as is having expert verbal and written communication skills and a vast general knowledge of all of Meridian’s facilities related equipment and configurations.

Key Responsibilities

• Provide prompt attention and response to Branch, Corporate Office and Tenant requests including alarms, security, building or landlord issues, etc.
  • Engage pre-approved contractors to resolve property issues at both the branches and the Toronto Corporate Office, following defined SOPs and validate work is completed within time and quality expectations and meets or exceeds customer’s expectations
  • Ensure tickets are distributed or escalated promptly to the correct vendor, landlord for actioning
  • Continuously monitor ticket progress to ensure a successful resolution is concluded within defined SLAs, communicating with the ticket owner regularly throughout the process
  • Assist in the management of emergency procedures for Corporate Offices and Branches
  • Draft or assist in the drafting of relevant SOPs/P&Ps, and in their yearly review
  • Assist in the overall management of vendors and the vendor process, by participating in vendor management related activities like vendor review meetings, invoice reviews, etc.
  • Help define, communicate, implement and monitor all administrative Service Level Agreements (SLA’s) including reporting, as required
  • Monitor administrative adherence to corporate and departmental policies, standards and procedures
  • Maintain the databases for access cards and activate and distribute new cards
  • Maintain preventative maintenance schedules and contracts and propose additional programs as required
  • Rotating on-call support for after-hours emergency calls at branches and corporate offices is a requirement of this position
  • Other duties as assigned
• Provide back-up support for Receptionist, Mail Room, Office Ambassador in the St Catharines and Toronto Corporate Offices
  • Ensure all supplies in office are fully stocked and ordered as required including print areas.
  • All Corporate Office kitchen areas are maintained by:
    • Loading/unloading dishwashers at least twice per day (more if volume requires)
    • Each kitchen is to be fully stocked with dishware, silverware, paper products, coffee, tea, hot chocolate, etc. and stock is to be maintained throughout the day. Orders processed as necessary.
    • Kitchen countertops, sinks, kettles, coffee makers, appliances and other surfaces are cleaned daily
  • Complete daily walking patrol and inspections of the Corporate Office facility and address issues or log tickets for items that need external vendors to support.
  • Complete walk-throughs of all shared spaces to ensure office is always business appropriate. This is done in the morning and then throughout the day to ensure space is clean, stocked and setup based on defined standards, including:
    • White boards, table tops, TVs and inside cable trays are all clean
    • Furniture is in their designated area and meeting room chairs and all blinds are at desired height
    • Any garbage, leftover dishes or food are removed
    • Print areas (counter, drawers and bulletin board) are kept tidy and organized
    • Set up meeting spaces as per requests, this includes:
    • Arrange different furniture layout with additional or less furniture than standard
    • Order, deliver and setup meals including dishes, glasses, coffee, drinks, water etc.
    • Return room to original standard following meeting

Knowledge, Skills, and Abilities

• General knowledge of building systems, construction practices and related code/legislative requirements.
• General knowledge of health & safety legislation, codes of practice, and internal standards and guidelines relating to contractors within the managed facility
• Proficiency in MS Office suite (Outlook, Word, Excel), is required
• Ability to work on several issues at a time
• Ability to work in a team environment
• Superior client management/customer service skills with an emphasis on verbal/written communication
• Skilled in developing strong working relationships with internal team members
• Strong organizational, analytical and documentation skills with the ability to multi-task and set priorities.
• Ability to meet deadlines and schedules.
• The incumbent must be able to communicate proficiently in English, both orally and in writing.

Education, Work Experience, and Professional Designations/Certifications

• 1-3 years experience in Property Management, Project Management, or Facilities Management preferred

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range: $40,200 to $60,400 CAD

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location: Toronto Corporate Office, located in Toronto’s Financial District. This is an on-site work opportunity, Monday to Friday, with occasional travel as required.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your candidates and clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
• This isn't your typical "corporate" job. We work hard and we have fun!

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Our Commitment to Belonging

At Meridian, belonging starts with people. We are committed to creating an inclusive and accessible workplace where everyone feels valued, respected, supported, and empowered to bring their authentic selves to work. We believe that diverse backgrounds, identities, abilities, sexual orientation, experiences, and perspectives make us stronger and help us better serve our Members, communities, and one another.

We are committed to an accessible recruitment experience and will provide accommodation information to candidates selected for an interview.

To learn more about DEIBR at Meridian, visit meridiancu.ca.

Thank you for your interest in Meridian Credit Union. We look forward to learning more about you and the unique experiences and perspectives you could bring to our team.

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Meridian only posts jobs on our official Careers Site, LinkedIn, and Indeed. If you find a Meridian job posting on any other site, please verify it by ensuring it directs back to our official career page. Meridian never asks candidates to apply through third‑party links that do not redirect to our Careers portal (UltiPro). For more tips on how to protect yourself from job scams visit Protect yourself from job scams | Meridian.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.