Family Room Coordinator

Family Room Coordinator, SickKids

Full-time, Permanent

Monday-Friday, 8:00am to 4:00pm

The Organization

Since 1981, Ronald McDonald House Toronto has served as a place to call home for families with seriously ill children undergoing treatment. Ronald McDonald House Toronto encompasses a House for 81 families in downtown Toronto and eight Family Rooms in hospitals across the Greater Toronto Area and in Sudbury. The families we serve come from throughout Ontario, across Canada and around the world.

We are looking for a Family Room Coordinator to join our growing team at the Family Rooms at SickKids (The Hospital for Sick Children).

About the Opportunity

Reporting to the Manager, Family Rooms, the Family Room Coordinator is responsible for overseeing the day-to-day operations of the Ronald McDonald House Toronto Family Rooms located at SickKids. This position plays a key role in delivering compassionate support and services to families of seriously ill children and infants receiving hospital care. The Family Room Coordinator maintains a close rapport with all hospital staff, especially those who interact daily with the Family Room volunteers and families who use the Family Rooms.

Key Accountabilities:

· Welcome and orient families to the family rooms, ensuring completion of check in and accurate tracking of all subsequent visits to the Rooms.

· Foster a welcoming and supportive environment by providing compassionate care, available services, guidance and assistance to families.

· Ensure Family Rooms operate according to the policies and procedures outlined in the Ronald McDonald Family Room Operating Manual.

· Monitor Family Room owned equipment, ensuring routine maintenance is conducted and repairs completed as required.

· Monitor, order and restock necessary supplies (e.g. food, toiletries) adhering to established budgets.

· In collaboration with Operations Lead, onboard, train for all volunteers for the Family Rooms.

· Participate in the Family Room volunteer workforce, providing coaching, engagement and timely feedback.

· Proactively gauge the health of the volunteer workforce based on key performance indicators for engagement and performance. Escalate issues as appropriate.

· In coordination with People & Culture, ensure staff and volunteers adhere to the Health and Safety measures, AODA, organizational policies & procedures, and other compliance matters.

· Ensure the Family Rooms have appropriate volunteer/staff coverage. Escalate issue as appropriate.

· Foster strong values-based relationships with hospital staff and other key stakeholders, such as families and community partners.

· Prepare accurate and timely administrative reports and documents, including shift reports, and incident reports.

· Ensure consistency in implementation of policies and procedures by evaluating and monitoring Family Room operations.

· Identify operational concerns and implement corrective measures. Escalate issues as appropriate to the Manager, Family Rooms.

· Participate in special projects, programming and other duties, as required.

What We Offer

At Ronald McDonald House Toronto, you’re not just taking on a job; you’re becoming part of a mission that makes a tangible difference every day. As the Family Room Coordinator, you'll play a key role in helping families feel at home when they need it most. You’ll have the opportunity to work with compassionate people, enhance your skill set, and contribute to a life-changing cause.

In addition to meaningful work that supports families during critical moments, we offer:

· Impact: Your role directly contributes to the comfort and well-being of families during some of their toughest times.

· Supportive Environment: Access to our Employee & Family Assistance Program, as well as a network of caring colleagues dedicated to making a difference.

· Competitive total rewards package including a hiring salary range of $48,000 - $56,000, group health and dental benefits, coverage for mental health, paramedical services and much more.

Access to paid Wellness Days as well as additional paid Religious Leave days.

Professional Development fund for further education and learning.

RRSP eligibility.

Qualifications: Ronald McDonald House Toronto understands that for any role, it’s possible that no one person will possess all of the desired qualifications. The following is an outline of the qualifications we believe are important to bring to the position and/or develop while in the role.

Education & Experience

· Minimum one (2) year of experience in providing family support or related services.

· Experience in healthcare, working with vulnerable populations, or in a not-for-profit organization is an asset. Customer service experience in a hospitality, shelter, community center, or respite setting will also be considered.

· High school diploma; college diploma in Social Services, Social Work or related field is an asset.

· CPR / First Aid Certification (can be provided for committed applicants).

· Experience in volunteer management.

Requirements, Knowledge, Skills & Abilities

· Strong customer service skills and experience working with families, hospital stakeholders and volunteers.

· Ability to work flexible hours and shifts, including evenings, overnights, weekends, and public holidays to support 24-hour operation.

· Demonstrated de-escalation and problem-solving skills.

· Ability to manage sensitive situations with excellent judgment, compassion and discretion.

· Compassionate communication skills (written and verbal).

· Exemplary collaboration and interpersonal skills with a demonstrated ability to develop and maintain relationships.

· Strong organizational skills, with the ability to manage multiple deliverables in a time-sensitive environment and adapt to frequently changing priorities.

· Detail-oriented and able to prioritize, multi-task and meet deadlines.

· Excellent troubleshooting & conflict resolution skills.

· Working knowledge in technology including Microsoft Office and other databases.

· Ability to work effectively within a team, as well as independently and with minimal supervision.

· Able to lift up to 50lbs.

· The successful candidate will need to undergo a successful reference check, a satisfactory Criminal Records and Judicial Matters Check and an immunization process as per hospital policy.

If you're looking to make a difference every day in the lives of children and families, submit your application today!

This posting is for an active vacancy that the organization is currently seeking to fill.

We do not use artificial intelligence (AI) or automated decision-making tools to screen, assess, or select candidates.

Ronald McDonald House Toronto is an Equal Opportunity Employer.

Ronald McDonald House Toronto is committed to equity, diversity, and inclusion in the workplace. As an equal opportunity employer, we are dedicated to building a qualified workforce that reflects the diverse communities and families we serve, and to fostering an inclusive, accessible, and respectful environment where all individuals feel valued, supported, and have equitable opportunities to succeed.

When contacted for a job opportunity, please advise the People and Culture team of any accommodation needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to an equitable process. We request that you provide your accommodation request as soon as reasonably practicable. Any information received relating to accommodation will be addressed confidentially.