Family Support and Resource Advocate

Recruitment Details

Family Support and Resource Advocate

Department: Winnipeg Police Service
Designated Work Location: 245 Smith Street, On Site
Position Type: Permanent, Full-time

Hours of Work: Monday to Friday, 08:00-16:00
Salary: $3,475.84 to $4,304.23 bi-weekly
Employee Group: Winnipeg Police Association (WPA)

Posting No: 127271
Closing Date: Friday, December 4th, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits. We take pride in fostering a respectful, diverse, safe, and healthy workplace where our employees can thrive and achieve their full potential.

The City is committed to attracting and retaining a diverse, skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

Job Profile

Under the supervision of the Sergeant, the Family Support and Resource Advocate will gather information from a variety of agencies to assist families of missing and murdered Indigenous women, girls, and Two-Spirit plus (MMIWG2S+) individuals.

This position answers a myriad of questions, coordinates access to appropriate agencies, justice partners and services, and offers culturally safe resources and healing programs.

The position is a valuable resource to investigators and works as a supporting team member assisting units such as the Manitoba Integrated Missing Persons Coordination Centre, Counter Exploitation, Homicide and Historical Homicide.

The Family Support and Resource Advocate will develop policies and procedures, and ensuring services provided address the current needs of families and the impact of their victimization.

As the Family Support and Resource Advocate you will:

• Serve as the primary point of contact for families by acting as a criminal justice specialist or advocate and aid with their navigation of the system by offering information and coordinating services.
• Conduct outreach, consult and collaborate with community organizations.
• Liaise with other Units and Divisions to provide service and subject matter expertise.
• Administration of case files by maintaining information and written communication.
• Other duties as assigned.

Your education and qualifications include:

• Bachelor of Social Work required
• Registered with the Manitoba College of Social Workers, possess valid Certificate of Practice
• Minimum 60 months of progressively responsible experience in social work, victim services, family support, Indigenous community services, or a related human services field, working with individuals and families affected by trauma, violence, loss, or critical incidents.
• Demonstrated commitment to cultural safety, anti-oppressive practice, and reconciliation, with an understanding of Indigenous histories, cultures, traditions, and the Calls for Justice from the National Inquiry into Missing and Murdered Indigenous Women and Girls.
• Extensive knowledge of trauma-informed practice, grief and loss, complex trauma, and critical incident stress management, including the impacts of intergenerational trauma, colonialism, and violence on Indigenous individuals, families, and communities.
• Comprehensive knowledge of community resources, victim services, justice partners, Indigenous organizations, and culturally safe healing programs, with the ability to connect families to appropriate supports and advocate on their behalf.
• Working knowledge of the Criminal Justice System including policing, court processes, victim rights, and relevant legislation affecting victims, survivors, and families of missing or murdered loved ones.
• Excellent verbal communication and active listening skills, with the ability to build trust, provide emotional support, facilitate difficult conversations, and deliver presentations to diverse audiences.
• Ability to communicate in an Indigenous language is considered a strong asset.
• Demonstrated ability to establish and maintain respectful, culturally responsive, and collaborative relationships with individuals, families, Elders, community members, service providers, and justice system partners.
• Excellent written communication skills, including case documentation, report writing, correspondence, and accurate notetaking while maintaining confidentiality and professional standards.
• Excellent organizational and time-management skills, with the ability to prioritize competing demands, manage multiple cases, and perform effectively in high-pressure and emotionally challenging environments.
• Strong critical thinking and problem-solving abilities, including the capacity to analyze complex situations, gather and evaluate information, make sound decisions, and respond effectively during crises.
• Ability to develop maintain, and manage confidential paper and electronic filing systems, ensuring accurate documentation, information retrieval, and compliance with privacy and record-keeping requirements.
• Basic standard level proficiency in Microsoft Office; Word, Excel, and Outlook.
• The ability to establish and maintain a positive, respectful, safe and healthy work environment that supports the physical, psychological and social working relationships with members at all levels in a team environment.

*IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.

Minimum Requirements:

• Canadian Citizen or Permanent Resident
• Minimum 18 years of age

• No involvement in any criminal activity within the last two years (including illegal drugs)

• No criminal record for which a Pardon has not been granted

Conditions of Employment:

• Ability to pass a level 3 Winnipeg Police Service security check and maintain clearance.
• Possess and maintain a valid Class 5.0 Driver's License.
• Ability to successfully complete additional training as defined by the Service.
• Ability to work evenings and weekends to attend community events or meet with family members as required.

Winnipeg Police Service Competencies:

• Citizen and Customer Focus
• Respecting Diversity
• Integrity and Trust
• Peer Relationships
• Results Oriented

How to Apply

APPLY ONLINE, including all documentation listed below:

1. Current Resume (Required)

2. Bachelor of Social Work - provide a copy of one of the following:
   • Diploma

   • Final Transcripts (must indicate graduated)

   • or Foreign Credential Academic Assessment (Required)

3. Registered with the Manitoba College of Social Workers, possess valid Certificate of Practice - provide copy of certificate (Required)
4. Proof of Canadian Citizenship or Permanent Residency - provide copy of one of the following documents: Canadian Birth Certificate, Canadian Passport, Canadian Citizenship Certificate or Card, Secure Certificate of Indian Status (Secure Status Card) OR Record of Landing (Landing Papers), Confirmation of Permanent Residence (COPR), Permanent Resident (PR) Card(Required)

5. Applications submitted without REQUIRED documentation will not be considered.

*Your application documents must clearly indicate how you meet the qualifications of the position.*

Notes

Online applications can be submitted at http://www.winnipeg.ca/hr/. For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311.

Position Reports To: Sergeant

Only candidates selected to proceed in the process will be contacted.